I am a results-driven professional with over 15 years of experience across banking, digital support, and IT services. I am recognized for exceptional analytical skills and a commitment to operational excellence. With a proven ability to enhance processes and resolve complex issues, I deliver outstanding client experiences in fast-paced environments.
20
Skills
$6
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a results-driven professional with over 15 years of experience across banking, digital support, and IT services. I am recognized for exceptional analytical skills and a commitment to operational excellence. With a proven ability to enhance processes and resolve complex issues, I deliver outstanding client experiences in fast-paced environments.
Location
Valenzuela City, NCR
Experience
Lead / Principal
Rate
$6/hr
Status
Available for Work
Member since
May 22, 2026
Digital Support Officer
UnionBank of the Philippines
June 2022 – July 2025
Provided comprehensive digital support for Credit Cards and CASA products using email and social media platforms, achieving 95% customer satisfaction. Collaborated with departments to expedite requests and improve service delivery time by 20%.
Senior Fraud Specialist
JP Morgan Chase & Co.
March 2019 – May 2022
Investigated and resolved fraud cases for various transactions, improving fraud detection accuracy. Analyzed customer transactions and escalated suspicious activities. Achieved multiple awards for performance.
Service Desk Escalations Analyst
Viventis Interim Mgmt., Inc.
January 2018 – August 2018
Delivered comprehensive IT support for corporate users and acted as interim SME to enhance incident management protocols.
Technical Support Specialist
Teleperformance Philippines
October 2009 – November 2017
Resolved mobile phone and network issues for an American account, improving customer satisfaction rates with expert troubleshooting skills.
Bachelor of Science in Computer Engineering
AMA Computer University
2004 – 2008
in Computer Engineering
Polytechnic University of the Philippines
2003 – 2004
Promoted twice in two years due to exemplary performance. Received multiple awards including High Dollar Saves and Top Process Specialist.
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