I am an experienced customer and technical support professional with a background in email and chat support. I am skilled in troubleshooting, handling customer inquiries, and providing timely resolutions. My experience as an appointment setter ensures smooth communication and client coordination. I am detail-oriented, adaptable, and committed to delivering excellent service in every interaction.
13
Skills
—
Per Hour
Senior
Experience
1mo
On Platform
I am an experienced customer and technical support professional with a background in email and chat support. I am skilled in troubleshooting, handling customer inquiries, and providing timely resolutions. My experience as an appointment setter ensures smooth communication and client coordination. I am detail-oriented, adaptable, and committed to delivering excellent service in every interaction.
Location
Bacoor, Philippines
Experience
Senior
Status
Available for Work
Member since
May 23, 2026
Customer Care Representative
Everise
March 2025 – March 2026
Handled inbound calls from members, healthcare providers, and insurance companies regarding prescription status, coverage, and delivery concerns of medications. Processed and created requests for Prior Authorization.
Retention Agent/VA
Homeaglow
January 2025 – March 2025
Responded to customer emails promptly and professionally to address concerns. Offered solutions, discounts, or alternatives to retain clients.
Appointment Setter VA
American Income Life Insurance
February 2024 – March 2024
Contacted potential and existing clients to schedule life insurance consultations. Qualified leads and maintained updated calendars.
Technical Support
Webhelp PH
July 2021 – March 2023
Assisted managers in opening/closing POS systems and troubleshooting restaurant devices.
Technical and Customer Service & Chat Support
Teletech
September 2016 – December 2020
Handled inbound calls for troubleshooting internet, home phone, and email issues. Provided chat support and managed case escalations.
Bachelor of Science in Hospitality Management
St. Dominic College of Asia
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