I am a seasoned customer service professional with extensive experience in handling customer queries, managing emails, and ensuring quality standards. My background in virtual assistance and technical support has equipped me with a broad skill set in project management and CRM tools.
15
Skills
$5
Per Hour
Senior
Experience
1mo
On Platform
I am a seasoned customer service professional with extensive experience in handling customer queries, managing emails, and ensuring quality standards. My background in virtual assistance and technical support has equipped me with a broad skill set in project management and CRM tools.
Location
Philippines
Experience
Senior
Rate
$5/hr
Status
Available for Work
Member since
May 28, 2026
Quality Analyst
GTEcom B.V
Aug 2024 – Feb 2026
Conducting quality checks on agents' tickets to ensure compliance with company policies and procedures.
Customer Service Associate
GTEcom B.V
Jul 2022 – Aug 2024
Handled Shopify emails concerning refunds, returns, wrong items or sizes, and delivery status modifications.
Virtual Assistant
Paradise Ponds and Falls
Oct 2020 – Jul 2022
Managed emails, calendars, customer service, social media, and website blogging, as well as appointment setting.
Records Retrieval Specialist
Peak Outsourcing
June 2018 – Sept 2020
Called medical facilities to gather and upload medical records to our CRM.
Technical Support Representative
VXI
Jan 2016 – May 2018
Answered queries about order information, provided tracking numbers, and processed refunds.
Bachelor of Science in Mechanical Engineering
Polytechnic University of the Philippines
2010 – 2012
Work Whale
Browse hundreds of skilled Filipino remote workers.