I am a results-driven professional who continuously seeks to excel by fearlessly tackling spreadsheets and deadlines while balancing creativity and productivity. I strive to push boundaries and achieve remarkable results in Customer Experience.
6
Skills
—
Per Hour
Senior
Experience
1mo
On Platform
I am a results-driven professional who continuously seeks to excel by fearlessly tackling spreadsheets and deadlines while balancing creativity and productivity. I strive to push boundaries and achieve remarkable results in Customer Experience.
Location
Mabalacat City, Pampanga
Experience
Senior
Status
Available for Work
Member since
Jun 2, 2026
Manager, Customer Experience
Sutherland Global Services
Jul 2025 – Present
Developed and implemented customer service policies and procedures to ensure consistent, high-quality customer experiences.
Associate Manager, Customer Experience
Sutherland Global Services
Oct 2023 – Jun 2025
Collaborated with cross-functional teams to develop strategies for continuous improvement initiatives.
Quality Analyst
Sutherland Global Services
Dec 2020 – Sep 2023
Identified areas of improvement in existing QA processes through continuous analysis of current practices.
Virtual Team Manager
Sutherland Global Services
Sep 2019 – Nov 2020
Provided necessary support and guidance to team members in order to meet organizational goals.
Customer Service Representative
Sutherland Global Services
Jun 2016 – Aug 2019
Responded quickly and professionally to incoming calls, emails and live chat messages from customers.
Bachelor of Science in Food Technology
Central Bicol State University of Agriculture
2012 – 2017
References: Paci Flores (Director - Customer Experience) and Mars Gomeri (Sr. Manager - Service Delivery).
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