Inna Patrizia

Managed employee documentation, coordinated hiring processes, and facilitated HR meetings to resolve operational concerns.

Assisted with case resolution and agent coaching, monitored team performance, and escalated issues requiring management action.

Supported customers and drivers with billing and account concerns through multiple channels, ensuring quality case management.

Resolved escalated disputes, supported agents with real-time assistance, and reported interaction trends to management.

Assisted with account and billing inquiries, ensuring case clarity and first-contact resolution.

Provided technical troubleshooting and product guidance through various support channels.

Encoded documents, prepared project files, and supported event coordination.

Recruited and managed transportation personnel, maintained payroll documentation, and coordinated reports and meetings.