I am a performance-driven Technical Support and Retention Expert with over 20 years of experience in the BPO and tech industries. I have a proven track record of surpassing KPIs and quotas by leveraging a consultative approach to problem-solving. I specialize in high-level escalations, malware removal, and home theater networking.
18
Skills
$8
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a performance-driven Technical Support and Retention Expert with over 20 years of experience in the BPO and tech industries. I have a proven track record of surpassing KPIs and quotas by leveraging a consultative approach to problem-solving. I specialize in high-level escalations, malware removal, and home theater networking.
Location
Tanza, Cavite
Experience
Lead / Principal
Rate
$8/hr
Status
Available for Work
Member since
May 26, 2026
CSR2
Ibex
2025 – 2026
Delivered high-tier customer service support, consistently maintaining top-tier satisfaction ratings.
Tier 3 Loyalty and Retention Specialist
Telus
2022 – 2025
Managed high-risk accounts to prevent churn, utilizing persuasive communication to retain customers and exceed retention targets.
Escalations Level 2 Technical Support
iQor
2018 – 2022
Resolved complex technical issues escalated from Tier 1, serving as a subject matter expert for intricate hardware and software queries.
Technical Pre-Press Editor
DRI
2016 – 2018
Ensured technical accuracy and quality control in pre-press production environments.
Advanced Malware and Virus Removal Expert
Shore Solutions
2014 – 2015
Specialized in deep-system cleaning and security restoration for compromised client devices.
Level 2 TSR – BELL Canada DSL
Wipro
2011 – 2014
Provided advanced diagnostic support for high-speed internet connectivity and network configurations.
Level 3 TSR – Verizon BBE&E
Teletech
2004 – 2011
Handled executive-level technical support for broadband and entertainment services during a 7-year tenure.
In-house Disc Jockey
97.1 DWLS FM
2002 – 2003
Managed live broadcasts and engaged with a wide audience, honing public speaking and real-time problem-solving skills.
Mapua Institute of Technology
2000 – 2004
Sacred Heart Academy of Novaliches
1996 – 2000
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