I am a dedicated and highly organized Customer Support Specialist and Virtual Assistant with over a decade of experience in digital communication, administrative tracking, and multi-channel customer care. I have a proven track record in chat, email, and phone-based support environments, focusing on rapid ticket resolution, accurate data tracking, and high client satisfaction.
7
Skills
$6
Per Hour
Senior
Experience
1mo
On Platform
I am a dedicated and highly organized Customer Support Specialist and Virtual Assistant with over a decade of experience in digital communication, administrative tracking, and multi-channel customer care. I have a proven track record in chat, email, and phone-based support environments, focusing on rapid ticket resolution, accurate data tracking, and high client satisfaction.
Location
Cavite City, Philippines
Experience
Senior
Rate
$6/hr
Status
Available for Work
Member since
Jul 1, 2026
Virtual Assistant
Everpro
Feb 2026 – Apr 2026
Managed high-volume client communications and scheduled appointments efficiently using Salesforce CRM. Handled inbound digital and phone inquiries to resolve account issues, booking edits, and cancellations. Ensured a smooth, positive, and accurate booking experience for multi-regional clients.
Virtual Assistant
MM's Place
Jun 2025 – Dec 2025
Managed written communications by responding promptly to customer digital inquiries regarding property rentals. Sent formal confirmation emails, booking rules, and critical details to guests prior to arrival. Designed engaging digital templates, conducted online research, and managed property content across platforms.
Appointment Setter / Scheduler
SmartHouse Fire Solutions
Aug 2023 – Sep 2024
Coordinated geographic service zones and matched assigned field technicians with open daily schedules. Executed consistent multi-channel follow-up workflows using direct calls, professional voicemails, and SMS alerts. Confirmed technical compliance windows with tenants and logged final confirmations.
Onboarding Specialist
Cord.Co
Feb 2022 – Apr 2022
Handled written digital profiles and screened candidate experience metrics against specific location requirements. Structured applicant portfolios to tell a compelling professional narrative for hiring managers.
Customer Service Resolution / Escalation Specialist
Amazon Operation Services Philippines, Inc.
Apr 2021 – Feb 2022
Managed high-stakes logistics support, assisting drivers with package tracking and delivery clarification. Resolved escalated customer inquiries via chat and phone, providing fast solutions to secure high retention rates. Guided customers through the technical process of filing detailed property damage claims accurately.
Flex Payment Associate
Amazon Operation Services Philippines, Inc.
Oct 2020 – Apr 2021
Tracked driver payment records, calculated complex overtime distributions, and updated balance logs.
Customer Service Associate
Amazon Operation Services Philippines, Inc.
May 2019 – Oct 2020
Provided real-time web support to help online shoppers navigate platforms, apply promo codes, and locate items. Handled high-volume transactions relating to e-commerce product returns, processing refunds, and tracking shipments.
Email Experience Specialist (CSR Level 2)
IBEX Global Solutions (Philippines) Inc.
Oct 2015 – Oct 2016
Managed text-based email workflows assisting users and drivers with ride tracking, payment claims, and fare refunds. Resolved driver compensation discrepancies caused by lost internet service or technical disruptions.
Content/Creative Writer (CSR Level 1)
IBEX Global Solutions
Feb 2015 – Oct 2015
Handled various creative writing tasks.
Consultant / Advisor (CSR)
ACS A XEROX Company
Jan 2010 – Sep 2013
Provided customer service and advice.
Subject Matter Expert (SME)
Teletech Bacoor
May 2010 – Jun 2010
Specialized in specific technical fields.
Process Executive / Associate (CSR)
HSBC Electronic Data Processing
Apr 2006 – Jun 2006
Conducted process execution and data processing.
Bachelor of Science in Hospitality Management
St. Jude College Dasmariñas Cavite, Inc. (Dasmariñas, Cavite)
2007
Specialization: Hotel & Restaurant Management
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