I am an Operations Manager with 11 years within the banking and markets field, specializing in operational transformation, process re-engineering, people management, administrative and risk management. Known for significant incident reduction and efficient process migrations, I have led diverse teams to achieve zero-incident transitions and enhanced performance across global operations.
21
Skills
$8
Per Hour
Lead / Principal
Experience
3mo
On Platform
I am an Operations Manager with 11 years within the banking and markets field, specializing in operational transformation, process re-engineering, people management, administrative and risk management. Known for significant incident reduction and efficient process migrations, I have led diverse teams to achieve zero-incident transitions and enhanced performance across global operations.
Location
Philippines
Experience
Lead / Principal
Rate
$8/hr
Status
Available for Work
Member since
Jun 1, 2026
Manager, Operations | Strategy & Change – Process Re-engineering (Remote)
HSBC Electronic Data Processing Philippines Inc.
May 2025 – Feb 2026
Led process improvement and operational transformation initiatives across Markets & Securities Services. Coordinated project implementation and designed executive governance reports.
Manager, Operations | Global Custody Settlements (Remote)
HSBC Electronic Data Processing Philippines Inc.
Jul 2024 – May 2025
Managed operational oversight and drove talent development. Served as SME for failed trades investigation and stock reconciliation.
Manager, Operations | Debt Securities Operations (Hybrid)
HSBC Electronic Data Processing Philippines Inc.
Aug 2022 – Jul 2024
Oversaw operational support and reconciliation for debt securities operations. Led SOP revisions and operational reporting.
Assistant Manager, Operations | Global Custody Settlements
HSBC Electronic Data Processing Philippines Inc.
Sep 2017 – Aug 2022
Managed trade resolution and reconciliations. Supported change impact assessments for transformation projects.
Assistant Manager, Operations | Global Foreign Exchange
HSBC Electronic Data Processing Philippines Inc.
May 2017 – Sep 2017
Supported FX confirmations, settlements, and operational readiness for a new operational entity.
Global Support Executive | Global Foreign Exchange
HSBC Electronic Data Processing Philippines Inc.
Dec 2014 – May 2017
Supported FX operations including confirmations and reconciliations in a high-volume environment.
HR & Recruitment Executive
Volenday Inc. (HSBC Recruitment Team)
Apr 2014 – Oct 2014
Coordinated recruitment administration and conducted initial interviews for managerial candidates.
Customer Support | Telecommunications & Credit Card Services
NCO Philippines (Alorica) / IBM Daksh (Concentrix)
2012 – 2014
Delivered customer support and maintained service targets in a high-volume call center.
Lean Six Sigma Yellow Belt
HSBC
2018
Certified Process & Asset Class Trainer (TRANSFORM)
HSBC
2017
Workplace Engagement, Leadership Development & Organizational Effectiveness
Salt & Light Ventures
2018
Promoted four times within HSBC and named top performer in 2024. Designated as a point of contact for Business Continuity Planning across multiple operations.
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