I am a results-driven Client Services Manager with over 18 years of experience in customer service, account management, and client relationship management. I excel in handling customer concerns, improving service operations, and developing strategies that enhance customer satisfaction and business performance.
8
Skills
$8
Per Hour
Lead / Principal
Experience
5mo
On Platform
I am a results-driven Client Services Manager with over 18 years of experience in customer service, account management, and client relationship management. I excel in handling customer concerns, improving service operations, and developing strategies that enhance customer satisfaction and business performance.
Location
Iloilo, Philippines
Experience
Lead / Principal
Rate
$8/hr
Status
Available for Work
Member since
May 29, 2026
Technical Support – Client Management
Navien UK
September 2024 – May 2026
Handles customer inquiries through phone, email, and chat in a professional and timely manner. Assists clients with account concerns, billing issues, scheduling, and service requests. Provides product and service information to customers and resolves complaints efficiently.
Client Services Manager
Fusion Markets
September 2018 – March 2024
Managed client relationships and ensured high levels of customer satisfaction. Conducted client onboarding, account assistance, and issue resolution. Prepared reports and analyzed customer data to improve operational efficiency.
Social Media Global Manager
Learn to Trade Forex Philippines
January 2018 – September 2018
Developed and implemented social media strategies. Created and managed content across multiple platforms. Monitored campaign performance and engagement metrics.
Bachelor of Science in Fisheries
University of the Philippines Visayas
2004 – 2008
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