I am a result driven Customer Service Representative with expertise in inbound and outbound sales, technical service, and collections. I have a proven track record of exceeding KPIs, increasing conversion rates, and improving customer retention in both on-site and remote environments.
15
Skills
$6
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a result driven Customer Service Representative with expertise in inbound and outbound sales, technical service, and collections. I have a proven track record of exceeding KPIs, increasing conversion rates, and improving customer retention in both on-site and remote environments.
Location
Santiago City Isabela
Experience
Lead / Principal
Rate
$6/hr
Status
Available for Work
Member since
Jun 2, 2026
Freelance Virtual Assistant | Sales | Dispatcher | Cold Caller
Self-Employed
Feb 2020 – May 2026
Conducted 80 to 120 outbound calls daily, consistently met or exceeded sales quotas, coordinated dispatch operations, and improved repeat client rate by 20%.
Senior Customer Service Agent
Tata Consultancy Services
Apr 2018 – Jul 2022
Managed customer interactions, achieved monthly KPIs, and reduced escalations through efficient issue resolution.
Sales Account Officer
Innovate Strategic Resource Marketing, Inc.
Mar 2015 – Jul 2016
Generated and qualified leads, increased client acquisition, and supported marketing campaigns.
Customer Service Consultant
Startek
Nov 2013 – Mar 2015
Handled customer accounts with secure account transfers and maintained high customer satisfaction scores.
Customer Service / Technical Support / Collections Specialist
Sutherland Global Services
Dec 2006 – Oct 2011
Managed interactions across channels and improved first call resolution rates.
Customer Service Agent / Collections Specialist
Cyber City Teleservices Ltd.
Jun 2003 – Sep 2006
Handled high-volume calls and increased collection success through negotiation strategies.
BS in Computer Science
Holy Angel University
1999 – 2003
Demonstrated leadership by training and mentoring team members. Maintained high productivity in remote work environments.
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