Dazzle Joyce Manaloto

I have been working at Foundever for about eight months. We handle inbound calls and emails for a utility account, which is a gas company based in the United States.

I was hired as an Accounts Payable Specialist but later moved to Accounts Receivable. Management saw my potential and promoted me to a purchasing staff member. In this role, I created a detailed document for a specific Purchase Order that listed the machines and equipment needed.

I am a retention specialist, an extension of the billing department. Here, we specialize in retaining customers by putting in extra effort to resolve their concerns.