I have extensive experience in customer service and collections, having worked in various roles at Sutherland Global Services and IQOR. My skills include monitoring customer interactions, conducting audits, and leading training sessions. I am dedicated to process improvement and providing excellent customer service.
8
Skills
$5
Per Hour
Senior
Experience
1mo
On Platform
I have extensive experience in customer service and collections, having worked in various roles at Sutherland Global Services and IQOR. My skills include monitoring customer interactions, conducting audits, and leading training sessions. I am dedicated to process improvement and providing excellent customer service.
Location
Philippines
Experience
Senior
Rate
$5/hr
Status
Available for Work
Member since
May 23, 2026
Lead Quality Analyst
SUTHERLAND GLOBAL SERVICES, INC
Nov 2024 – Jan 2026
Monitored and evaluated customer interactions, conducted audits, and prepared detailed quality reports to ensure adherence to standards and improve processes.
Business to Business Collections Associate
SUTHERLAND GLOBAL SERVICES, INC
Apr 2016 – Oct 2024
Interacted with Accounts Payable Representatives to resolve billing disputes and ensure timely invoice payments.
Collections Specialist
IQOR
Dec 2012 – Jan 2016
Responsible for collecting overdue payments for credit cards, providing excellent customer service assistance.
Associate in Ship Restaurant and Cabin Management
MIDWAY COLLEGES Cabanatuan City, Nueva Ecija
2010 – 2012
MARIA AURORA NATIONAL HIGH SCHOOL Maria Aurora, Aurora
2006 – 2010
Acted as a Temporary Assistant Virtual Trainer at Sutherland, leading new hire training and offering personalized coaching to improve agent performance.
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