I am a Customer Service and Technical Support Specialist with over 10 years of experience providing high-quality support across various channels. My expertise includes managing high-volume workloads, problem-solving, and ensuring customer satisfaction while consistently meeting performance targets.
11
Skills
$5
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a Customer Service and Technical Support Specialist with over 10 years of experience providing high-quality support across various channels. My expertise includes managing high-volume workloads, problem-solving, and ensuring customer satisfaction while consistently meeting performance targets.
Location
Philippines
Experience
Lead / Principal
Rate
$5/hr
Status
Available for Work
Member since
May 26, 2026
Technical Support Representative
Keychron
May 2025 – April 2026
Managed high-volume support via chat and email, diagnosed and resolved product-related issues, and maintained professionalism in a fast-paced environment.
Customer Service Representative / Billing / Prior Authorization / Sales Representative
REM Healthcare BPO
February 2020 – June 2024
Handled customer inquiries related to orders, billing, and insurance, processed prior authorizations and recommended services.
Customer Service Representative / Healthcare Account Support
JKM Telehealth BPO
April 2018 – February 2020
Assisted patients with inquiries, maintained accurate records, and ensured compliance while handling sensitive information.
Customer Service / Sales Representative
MBS
June 2024 – October 2024
Assisted customers with product inquiries and supported sales through effective communication.
Medical Records Encoder / QA Officer
Heart of Jesus Hospital
June 2014 – January 2015
Ensured accuracy and compliance of patient medical records, performed quality checks.
Online Marketing Agent (Sales)
Webconnect
May 2013 – November 2013
Generated leads and converted inquiries into sales via chat and email.
Online Marketing Agent (Sales)
Datapoint Contact Solutions
April 2010 – June 2011
Promoted products and closed sales through online engagement.
Successfully handled high-volume customer support, maintained consistent performance and service quality across various roles.
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