I am a results-driven Customer Service Representative with over 5 years of experience in BPO and retail industries. I have a proven ability to handle high-volume customer interactions, resolve concerns efficiently, and maintain high customer satisfaction ratings. My strong communication and problem-solving skills have consistently helped meet performance metrics and deliver quality service.
9
Skills
$5
Per Hour
Senior
Experience
1mo
On Platform
I am a results-driven Customer Service Representative with over 5 years of experience in BPO and retail industries. I have a proven ability to handle high-volume customer interactions, resolve concerns efficiently, and maintain high customer satisfaction ratings. My strong communication and problem-solving skills have consistently helped meet performance metrics and deliver quality service.
Location
Philippines
Experience
Senior
Rate
$5/hr
Status
Available for Work
Member since
Jun 2, 2026
Associate Customer Support
Tech Mahindra
Sep 2019 – Jan 2020
Assisted customers with billing, service inquiries, and account updates. Maintained accurate documentation of all interactions.
Technical Support Representative
TeleTech
Feb 2020 – Aug 2020
Provided step-by-step troubleshooting for hardware and software concerns. Diagnosed technical issues and escalated complex cases when required.
Associate Customer Support - H&M Account
Tech Mahindra
Aug 2020 – Sep 2022
Managed customer inquiries regarding orders, returns, refunds, and account issues. Maintained performance metrics including CSAT, AHT, and Quality scores.
Sales Clerk
Sports Central, SM Seaside Cebu
Apr 2019 – Sep 2019
Assisted customers with product inquiries and sales transactions. Supported inventory and maintained organized store displays.
Cashier
SM Seaside Department Store
Jan 2017 – Jun 2017
Processed high-volume transactions accurately using POS systems.
Cashier
Cotton On, Ayala Cebu
Sep 2017 – Mar 2018
Delivered friendly and efficient customer service in busy retail environments.
High School Graduate
Boljoon National High School
Computer Hardware Services
TESDA NC II
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