I am a dedicated professional with extensive experience in quality assurance and customer support. I have worked in various roles, developing skills in coaching, compliance, and process improvement. I am committed to uplifting company values and contributing to growth and development.
10
Skills
$15
Per Hour
Entry Level
Experience
3mo
On Platform
I am a dedicated professional with extensive experience in quality assurance and customer support. I have worked in various roles, developing skills in coaching, compliance, and process improvement. I am committed to uplifting company values and contributing to growth and development.
Location
Pampanga, Philippines
Experience
Entry Level
Rate
$15/hr
Status
Available for Work
Member since
Jun 1, 2026
Staff Facilitator
Bridges of Hope Nueva Ecija
Dec 2025 – Present
In charge of the schedule of the center, facilitate activities of the residents, observe the behaviors of the residents, counsel residents, and encode data using Word and Excel.
Lead Quality Assurance Analyst
Alorica/ T-Mobile
Jan 2025 – Sep 2025
Performed call monitoring, provided feedback, ensured compliance, and participated in process improvement initiatives.
Mentor
Alorica/ T-Mobile
2022 – 2024
Provided real-time coaching and support to agents, tracked performance, and assisted in de-escalating customer interactions.
Expert Care Representative
Alorica/ T-Mobile
2021 – 2022
Handled escalated inquiries, provided support for T-Mobile services, and resolved complex issues.
Community Supervisor/Facilitator
Bridges of Hope Pampanga
2020 – 2021
Managed schedules, facilitated resident activities, and provided counseling.
Product Designer/ Product Manager/ Human Resource/ Material Resource
Classic Mosaics Corporation
2011 – 2019
Designed furniture, managed manufacturing and recruitment, and handled payroll.
Personal Fitness Coach
Fitness First
2009 – 2011
Customized workout programs, motivated clients, and monitored fitness progress.
Proprietor
Quiambao Tire Supply
1997 – 2000
Managed operations, ensured customer service, and completed tasks efficiently.
Head Waiter
Fresh Choice Restaurant
2017 – 2019
Coordinated customer service tasks and supervised staff.
Crew Member
Burger King
1996 – 1997
Prepared food, managed customer orders, and provided service.
Crew Member
China In Restaurant
1995 – 1996
Prepared and served food, processed payments, and provided customer service.
Bachelor of Science in Business Management
Los Angeles Valley College
1997 – 1999
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