I am a results-driven operations and client support professional with over 8 years of experience in remote customer service, client success, executive support, appointment setting, and operations coordination. I have strong experience managing client relationships, scheduling, implementations, workflow optimization, CRM management, and cross-functional coordination while supporting fast-paced remote teams and ensuring high levels of client satisfaction, operational efficiency, and long-term retention.
10
Skills
$8
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a results-driven operations and client support professional with over 8 years of experience in remote customer service, client success, executive support, appointment setting, and operations coordination. I have strong experience managing client relationships, scheduling, implementations, workflow optimization, CRM management, and cross-functional coordination while supporting fast-paced remote teams and ensuring high levels of client satisfaction, operational efficiency, and long-term retention.
Location
Philippines
Experience
Lead / Principal
Rate
$8/hr
Status
Available for Work
Member since
May 21, 2026
Operations Supervisor/ Client Success Manager
SMA Support Services
Nov 2024 – May 2026
Lead end-to-end operations, manage client success, and drive revenue growth across multiple industries.
Operations Supervisor
IGT Solutions Inc. (Kiwi.com)
Jan 2023 – Nov 2024
Supervised staff and conducted performance evaluations, assisting in hiring decisions.
Team Leader
Ubiquity (Netspend)
Sep 2022 – Nov 2022
Pioneered financial account and conducted final interviews for applicants.
Team Leader
Concentrix (T-Mobile)
Mar 2022 – Aug 2022
Applied coaching skills and improved team efficiency through strategic mentoring.
Team Leader
Sykes Asia Inc./ Foundever (Harman International)
Apr 2018 – Feb 2022
Mentored team members and maintained compliance with company policies.
Customer Service Representative
Convergys Philippines Inc. (DirecTV)
Jan 2017 – Jan 2018
Delivered exceptional customer service with extensive product knowledge.
Quality Assurance Laboratory Analyst
Lorenzana Food Corporation
Oct 2012 – Mar 2013
Conducted product analysis and ensured quality control.
Quality Assurance Microbiology Analyst Trainee
Intertek Testing Services Phils, Inc.
May 2011 – Jul 2011
Performed microbial and chemical analyses and established lab protocols.
Master of Science in Microbiology
University of Santo Tomas
2012 – 2013
Bachelor of Science in Microbiology
University of Santo Tomas
2008 – 2012
Notable achievements include being the first among team leaders to become Gauge Verified during Quality Onboarding. Received the 2021 Best Team Lead award for Harman Audio - Lifestyle Division.
Work Whale
Browse hundreds of skilled Filipino remote workers.