I am a detail-oriented virtual assistant skilled in live chat support, email management, and customer troubleshooting. I am known for clear, empathetic communication and quick problem-solving under pressure. I am passionate about improving customer experience through clear, concise replies.
6
Skills
$3
Per Hour
Mid Level
Experience
1mo
On Platform
I am a detail-oriented virtual assistant skilled in live chat support, email management, and customer troubleshooting. I am known for clear, empathetic communication and quick problem-solving under pressure. I am passionate about improving customer experience through clear, concise replies.
Location
Quezon City
Experience
Mid Level
Rate
$3/hr
Status
Available for Work
Member since
Jun 1, 2026
CUSTOMER SERVICE REPRESENTAVE (NON VOICE)
IBEX Global Solution
Jun 2023 – Jan 2024
Enhanced the customer experience by offering immediate assistance and reducing wait times. Managed daily tracking, issues, and requests.
CUSTOMER SERVICE REPRESENTATIVE
GCCS and Associates Co.
Feb 2020 – Mar 2023
Managed collection strategies to recover outstanding debts effectively. Negotiated payment plans with clients, ensuring compliance and timely resolution. Analyzed account statutes to identify high-risk collections for prioritization. Utilized advanced knowledge of collections software tools to streamline account monitoring and data entry tasks. Promoted company reputation by maintaining professionalism in all customer interactions, even during difficult conversations. Strengthened team collaboration through regular communication, sharing best practices, and providing support during high-stress situations.
High School Diploma
Juban National High School
2010 – 2014
ungergraduate in Bachelor of Fine Arts in Commercial Arts
Eulogio 'Amang' Rodriguez Institute of Science and Technology
2015 – 2017
TESDA DRIVING NC II
TESDA
2024
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