I have over 10 years of experience supporting Australian and international businesses in customer service, administration, operations, and account support. I am skilled in handling customer inquiries, escalations, order management, invoicing, data entry, and remote team coordination. I thrive in fast-paced remote work environments.
20
Skills
$9
Per Hour
Lead / Principal
Experience
1mo
On Platform
I have over 10 years of experience supporting Australian and international businesses in customer service, administration, operations, and account support. I am skilled in handling customer inquiries, escalations, order management, invoicing, data entry, and remote team coordination. I thrive in fast-paced remote work environments.
Location
Cebu, Philippines
Experience
Lead / Principal
Rate
$9/hr
Status
Available for Work
Member since
Jun 3, 2026
Customer Service Manager
Hampers with Bite
December 2018 – May 2026
Managed customer inquiries through phone, email, and live chat support. Handled escalated customer concerns and provided timely resolutions. Tracked order statuses and coordinated with third-party couriers.
Vacation Rental Property Manager
Birdnest Group
November 2019 – January 2024
Managed guest inquiries, reservations, and booking calendars. Coordinated housekeeping schedules and guest communications. Resolved guest concerns and maintained positive customer experiences.
Invoicing, Accounts Receivable and Administrative Assistant
Pencraft Office National
March 2022 – June 2023
Processed purchase orders and stock receipting accurately. Sent payment reminders and managed accounts follow-ups. Performed banking transactions and bank reconciliations.
Customer Service Executive – Email & Chat Support
Milkyway Distributions
September 2016 – November 2017
Provided customer support via email, phone, and chat. Processed orders, exchanges, and shipment scheduling. Facilitated warranty claims and troubleshooting support.
Customer Service Representative / Virtual Assistant
81 Brands
February 2017 – March 2018
Handled customer inquiries, refunds, and replacements. Processed orders using Shopify, eBay, and Amazon. Created reports and trackers using Google Sheets.
Book Order Fulfillment Service Representative
Author Solutions Inc. Philippines
September 2014 – October 2016
Handled author inquiries regarding book orders and fulfillment. Processed customer requests accurately using ELAN and Outlook.
Retention Support Specialist
Stream Global Services
October 2010 – July 2014
Handled billing concerns, order processing, and account inquiries. Provided troubleshooting support for VOIP services. Conducted customer follow-ups and upselling opportunities.
Bachelor of Science in Information Technology
ACLC College of Butuan
2006 – 2010
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