I am a detail-oriented Virtual Assistant and Customer Service professional transitioning from BPO into full-time remote and freelance work. With 8 months of telecom support experience, I maintain a 93% first-call resolution rate and excel in communication and active listening. I am skilled in managing schedules, correspondence, data entry, and administrative tasks, ready to support clients and teams across US, UK, and AU time zones.
20
Skills
$5
Per Hour
Entry Level
Experience
1mo
On Platform
I am a detail-oriented Virtual Assistant and Customer Service professional transitioning from BPO into full-time remote and freelance work. With 8 months of telecom support experience, I maintain a 93% first-call resolution rate and excel in communication and active listening. I am skilled in managing schedules, correspondence, data entry, and administrative tasks, ready to support clients and teams across US, UK, and AU time zones.
Location
Naga City, Philippines
Experience
Entry Level
Rate
$5/hr
Status
Available for Work
Member since
May 23, 2026
Customer Service Representative
Quantrics Enterprises Inc. (Bell Canada Mobility)
Sep 2025 – Apr 2026
Handled complex inbound inquiries involving billing errors, account discrepancies, and service disruptions with a 93% first-call resolution rate, utilizing multiple systems for accurate account handling.
Bachelor of Science in Criminology
University of Nueva Caceres
2021 – 2025
Managed scheduling, email correspondence, and data research for student organizations and academic activities at University of Nueva Caceres. Maintained a reliable home office setup with a high-speed internet connection.
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