I am a detail-oriented professional with 12 years of experience in the BPO industry, including 3 years as a Team Leader. I lead high-performing teams to surpass operational objectives and provide exceptional customer service. I am experienced in team management, performance coaching, and process design.
20
Skills
—
Per Hour
Mid Level
Experience
1mo
On Platform
I am a detail-oriented professional with 12 years of experience in the BPO industry, including 3 years as a Team Leader. I lead high-performing teams to surpass operational objectives and provide exceptional customer service. I am experienced in team management, performance coaching, and process design.
Location
Valenzuela City, Philippines
Experience
Mid Level
Status
Available for Work
Member since
Jun 1, 2026
Team Leader, Operations
Concentrix CVG Philippines, Inc.
April 2022 – Present
Monitored KPIs, improved performance through coaching, and reduced client revision requests while maintaining team engagement.
Advisor II, Customer Service
Concentrix CVG Philippines, Inc.
November 2019 – April 2022
Resolved complex banking issues, achieved high audit accuracy, and increased digital adoption.
Sr. Advisor, Customer Service
Concentrix Daksh Services Philippines Corporation
October 2018 – March 2019
Decreased escalations by resolving complex problems and increasing team productivity.
Advisor I, Technical Support
Expert Global Solution (Alorica)
August 2016 – October 2018
Achieved high first-contact resolution and adapted to product changes quickly.
Collection Finance Associate
Expert Global Solution (Alorica)
October 2014 – April 2016
Managed overdue accounts and negotiated payment plans, increasing recovery rates.
Tier II & Email Escalation
Aegis People Support Inc. (Teleperformance)
January 2014 – May 2014
Resolved escalated service issues and communicated with cross-functional teams effectively.
Account Executive
Aegis People Support Inc. (Teleperformance)
July 2013 – January 2014
Managed postpaid and business customer accounts, and drove upsell conversions.
Crew Member
McDonald’s 117
May 2011 – October 2012
Serviced customers effectively and maintained cash register accuracy.
Bachelor of Science in Marine Transportation
Our Lady of Fatima University - Valenzuela Campus
2018 – 2021
Management Information Technology in I.T.
Emmanuel John Institute of Science and Technology - Caloocan Campus
2011 – 2015
Email and Phone Etiquette
Various Technical Training
Basic Training
Food Safety Handling
Lead Now
Toolkit for New Leaders
Six Sigma Yellow Belt Training
Automation Awareness Training
One Concentrix Grow Coaching-iGROW-uGROW-weGROW
TL/Supervisor Academy - Making the transition
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