I am a results-driven Operations Supervisor and Team Lead with 10 years of experience leading cross-functional and remote teams across various industries. My expertise includes logistics and operations management, SOP development, performance optimization, and team engagement. I excel at managing Philippine-based teams, conducting performance reviews, and collaborating with stakeholders to drive seamless operations and outstanding customer satisfaction.
18
Skills
—
Per Hour
Lead / Principal
Experience
1mo
On Platform
I am a results-driven Operations Supervisor and Team Lead with 10 years of experience leading cross-functional and remote teams across various industries. My expertise includes logistics and operations management, SOP development, performance optimization, and team engagement. I excel at managing Philippine-based teams, conducting performance reviews, and collaborating with stakeholders to drive seamless operations and outstanding customer satisfaction.
Location
Philippines
Experience
Lead / Principal
Status
Available for Work
Member since
May 31, 2026
Client Success Supervisor
Peak Support | 24 Hour Home Care (Project Based)
Jul 2025 – May 2026
Led and managed a remote healthcare support team, developed daily task checklists and SOPs, conducted performance coaching, and led team engagement programs.
Operations / Service Delivery Supervisor
Teletech | Ka'Chava & Fashionphile
Nov 2022 – Apr 2024
Managed end-to-end order management and fulfillment operations, oversaw customer service, and drove continuous process improvement.
Operations / Service Delivery Supervisor
Teletech | Telstra Premium Services
Oct 2016 – Aug 2022
Led cross-functional teams for technical, sales, and billing support, managed team performance, and implemented recognition programs.
Technical/Billing/Sales Support
Teletech
Oct 2012 – Oct 2016
Area Supervisor
KALAHI CIDDS, DSWD (World Bank Project)
Jun 2011 – Mar 2012
Technical Specialist
Startek Philippines (AT&T Mobility)
Jun 2010 – May 2011
Team Lead
Performance Network International
Aug 2006 – May 2010
BS in Tourism in Travel Management
University of Sto. Tomas (UST) – Legazpi
AB in English
Bicol University College of Arts and Sciences
White Belt Six Sigma
Awards & Recognition include Top Performer's Club — TELSTRA Philippines and Teletech's Most Outstanding Employee — BRAVO Awardee. Multiple Cluster Monthly Top Team Awards for Overall Performance, NPS, and Sales.
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