I'm a reliable and detail-oriented Virtual Assistant with over 6 years of experience in customer service, technical support, and sales for US and Canadian clients. I excel at handling high-volume communications via email, chat, and phone while ensuring excellent customer satisfaction. I'm highly adaptable, tech-savvy, and skilled at working independently with minimal supervision.
19
Skills
$5
Per Hour
Entry Level
Experience
1mo
On Platform
I'm a reliable and detail-oriented Virtual Assistant with over 6 years of experience in customer service, technical support, and sales for US and Canadian clients. I excel at handling high-volume communications via email, chat, and phone while ensuring excellent customer satisfaction. I'm highly adaptable, tech-savvy, and skilled at working independently with minimal supervision.
Location
Pasig City, Philippines
Experience
Entry Level
Rate
$5/hr
Status
Available for Work
Member since
May 28, 2026
Account Specialist / Outbound Sales
World Hub Services
Feb 2015 – Jan 2017
Achieved 110–120% of monthly sales targets via client outreach and follow-ups, and improved customer retention by 15% through relationship management.
Customer Service Representative (Email & Chat Support)
William Hill Online
Jan 2014 – Dec 2014
Managed 60+ daily customer inquiries across phone and email channels, maintaining 95%+ customer satisfaction.
Technical Support / Sales Representative
Shore Solution
Jun 2013 – Nov 2013
Provided troubleshooting and remote assistance, achieving a 10–15% upsell conversion rate.
Technical Support / Customer Support
Iopex Technology
Nov 2012 – Jun 2013
Supported 50–70 customers daily with technical and billing concerns, reducing repeat calls by 15%.
Customer Service Representative (Canada Account)
Telus International Philippines
Dec 2011 – Nov 2012
Handled high-volume inbound support with 90–95% customer satisfaction scores.
Customer Service / Inbound Sales
IBM Daksh
Apr 2011 – Oct 2011
Generated revenue through upselling with 10%+ conversion rates and assisted customers with account management.
Customer Service Representative
Transcom Worldwide
2008 – 2010
Processed orders with 98% accuracy and managed service activations efficiently.
Online Seller
Self-Employed
2017 – 2025
Managed a small e-commerce business, handled operations, and maintained 100% order completion rate.
Bachelor of Science in Management
Colegio de San Juan de Letran
2003 – 2007
Trained in International Call Center Proficiency.
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