Global Choice Solutions
Training \& Quality Coordinator Global Choice Solutions (GCS) Salary: $725 USD/month Schedule Full-Time \| Monday-Friday Must be available during U.S. business hours About Global Choice Solutions Global Choice Solutions (GCS) provides high-quality remote staffing solutions for automotive, BHPH, collections, customer service, administrative, and operational roles across the United States. We don't simply place virtual employees—we build systems, processes, and training programs that help both our clients and employees succeed long-term. As we continue to grow, we're looking for a highly organized, detail-oriented Training \& Quality Coordinator to help onboard, train, coach, and support our growing workforce. Position Overview The Training \& Quality Coordinator will be responsible for ensuring every employee is properly onboarded, trained, supported, and held accountable to performance standards. This role combines employee onboarding, training, quality assurance, coaching, and performance monitoring. You'll work closely with management to identify training opportunities, improve employee performance, and maintain service quality across multiple client accounts. Key Responsibilities Employee Onboarding Conduct new hire onboarding sessions Ensure all required documents are completed Assist employees with software setup and account access Review company policies and expectations Coordinate introductions between employees and clients Ensure employees are fully prepared before their first day Training \& Development Deliver training for new employees Create and update training materials Develop role-specific training programs Conduct refresher training sessions Identify skill gaps and training opportunities Monitor employee progress during training periods Quality Assurance Review calls, emails, chats, and work output Perform routine quality audits Score employee performance using established quality standards Provide constructive coaching and feedback Track trends and recurring issues Report quality findings to management Performance Monitoring Monitor employee productivity and adherence Track KPIs and performance metrics Conduct coaching sessions when performance concerns arise Assist with performance improvement plans when needed Recognize top performers and recommend rewards Process Improvement Help create and document SOPs Recommend workflow improvements Identify training gaps that impact client satisfaction Assist in building scalable systems as GCS grows Qualifications /Required Excellent English communication skills Strong organizational skills Experience training or coaching employees Experience conducting quality reviews or audits Strong attention to detail Ability to give constructive feedback professionally Comfortable leading Zoom meetings and presentations Reliable internet and quiet work environment Preferred Experience managing remote teams Experience in BPO, call center, collections, customer service, or virtual staffing Experience creating SOPs and training materials Experience using Google Workspace Familiarity with CRM systems and call monitoring software Ideal Candidate You may be a great fit if you: Enjoy helping people succeed Can confidently lead training sessions Are naturally organized and process-driven Notice details others miss Can coach underperforming employees without creating conflict Take ownership of problems and follow through to resolution Thrive in a fast-growing company environment Pay: Php44,000\.00 per month Application Question(s): How many years experience do you have working remotely? Are you comfortable working with a team? How would you rate your Excel skills on a scale of 1-10? Work Location: Remote
Global Choice Solutions
