Empower Catalyst Connect BPO Inc.
Job Description Position Title Client Billing & Collections Specialist Position Summary The Client Billing & Collections Specialist is responsible for ensuring accurate client invoicing, timely collections, payment reconciliation, and maintaining healthy cash flow. This role works closely with Payroll, Finance, Sales, and Client Success to ensure billing accuracy and an excellent client experience. Key Responsibilities Billing & Invoicing Prepare and issue accurate client invoices according to contracts and billing schedules. Verify payroll, pass through expenses, and billable items before invoicing. Process invoice adjustments, credit memos, and billing corrections when necessary. Maintain organized billing records and supporting documentation. Accounts Receivable Monitor outstanding invoices and aging reports. Follow up with clients regarding overdue balances in a professional manner. Resolve payment discrepancies and billing concerns. Escalate delinquent accounts when appropriate. Payment Processing Record incoming payments through ACH, wire transfers, checks, and credit cards. Apply customer payments accurately within the accounting system. Reconcile customer accounts and resolve unapplied payments. Coordinate with Accounting regarding payment posting and bank reconciliation. Client Support Respond to client inquiries regarding invoices and payment status. Coordinate with Sales, Client Success, and Payroll to resolve billing issues. Maintain positive relationships while ensuring timely collections. Reporting Prepare weekly Accounts Receivable aging reports. Monitor Days Sales Outstanding (DSO). Provide collection updates and cash collection forecasts. Identify billing trends and recommend process improvements. Compliance Ensure billing complies with company policies and client agreements. Maintain confidentiality of financial information. Support internal and external audits when required. Qualifications Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred. 2 or more years of experience in Accounts Receivable, Billing, or Finance. Experience with QuickBooks, Xero, NetSuite, or similar accounting software. Strong Microsoft Excel or Google Sheets skills. Excellent attention to detail and organizational skills. Strong written and verbal communication skills. Ability to manage multiple deadlines and prioritize effectively. Preferred Qualifications Experience working with staffing, payroll, Employer of Record (EOR), or BPO companies. Familiarity with U.S. invoicing and payment processes. Experience managing international client accounts. Key Performance Indicators (KPIs) Invoice accuracy rate. Days Sales Outstanding (DSO). Collection rate. Percentage of overdue invoices. Cash collections versus target. Invoice turnaround time. Client satisfaction related to billing. Reporting Structure Reports to the Finance Manager or Controller and collaborates closely with Payroll, Client Success, Operations, and Sales. Pay: Php30,000.00 - Php38,164.17 per month Work Location: Remote
Empower Catalyst Connect BPO Inc.
