Excellent Quality Goods Supply Co.
Position Summary We are seeking a detail-oriented, customer-focused Account Associate to support the sales and account teams with order processing, client communication, data entry, tracking, proofs, and administrative coordination. This role combines sales support, customer service, and high-volume order management to help deliver accurate and timely branded merchandise solutions to clients. The ideal candidate is highly organized, proactive, adaptable, and comfortable managing multiple client requests while maintaining accuracy, meeting deadlines, and learning internal systems and processes. Key Responsibilities Sales & Account Support Assist Account Executives and Sales Representatives with order processing and customer communications. Prepare quotes, presentations, sales documentation, and client-facing materials as needed. Follow up with clients regarding order status, product information, tracking updates, and artwork approvals. Assist with product research based on client needs and project requirements. Coordinate with vendors and internal departments to support timely order fulfillment. Support lead generation, customer outreach, and account-related follow-up initiatives as assigned. Data Entry & Order Management Accurately enter customer orders, pricing, product specifications, shipping details, and related order information into company systems. Review orders for completeness and accuracy before submission. Process order revisions, cancellations, updates, and related changes as needed. Maintain organized records of order details, proofs, tracking information, and client communications. Generate reports and track sales or order activity using CRM, order management, or internal systems. Learn and use the client's proprietary ordering system, following training. Proofs, Tracking & Project Coordination Coordinate the sending and receiving of proofs and ensure timely follow-up. Support sending and receiving tracking updates related to client orders. Monitor timelines and escalate delays, questions, or issues to the appropriate internal contact. Assist with inventory tracking, vendor communications, and project coordination as needed. Customer Service & Communication Respond promptly and professionally to customer inquiries. Build and maintain strong client relationships through clear and consistent communication. Resolve customer concerns when possible and escalate issues when necessary. Communicate comfortably with clients and internal teams via email. Administrative Support Maintain organized electronic and physical records. Support special projects and administrative tasks as assigned. Pivot between tasks and client priorities as business needs change. Required Skills & Qualifications High school diploma required; Associate’s or Bachelor’s degree preferred. 2+ years of experience in sales support, customer service, data entry, order processing, or administrative support. Advanced data entry skills with strong attention to detail and accuracy. Strong proficiency in Microsoft Excel and the Microsoft Office Suite. Experience with CRM, ERP, or order management systems preferred. Excellent written and verbal communication skills. Strong organizational and time management abilities. Ability to manage multiple priorities in a fast-paced environment. Comfortable learning new systems and internal processes. Proactive, dependable, and able to work independently after training. Preferred Qualifications Experience in promotional products, branded merchandise, print, or a related industry. Knowledge of order processing and inventory management systems. Experience creating or supporting client presentations. Product research experience. Familiarity with proofing processes or artwork approvals is helpful. Knowledge of art-related processes is beneficial but not required. Strong analytical and problem-solving skills. Ability to work both independently and collaboratively within a team environment. Ideal Candidate Profile The ideal candidate has a positive attitude, strong work ethic, and willingness to learn. They should be methodical, accurate, and adaptable, with the ability to shift between different client and account needs. This person should be comfortable supporting a sales-driven environment, communicating with clients, and contributing to a collaborative company culture. Performance Expectations Maintain high accuracy in order entry and customer records. Meet established productivity and turnaround time goals. Deliver excellent customer service and support sales growth initiatives. Demonstrate reliability, professionalism, and attention to detail. Follow internal processes and timelines to help ensure orders move forward efficiently. Work Schedule Monday through Friday 8:00 AM to 5:00 PM Central Time One-hour lunch break Pay: Php25,000.00 - Php50,000.00 per month Benefits Additional leave Company Christmas gift Company events Opportunities for promotion Paid training Work from home Application Question(s): What is your gross monthly pay expectation? Are you willing and able to commit to a Monday–Friday night shift schedule (Philippine Time)? Are you willing to complete our EA assessment tests via TestGorilla and attend a 2-week EA Training if shortlisted? Please provide your email address below so we can reach you for updates and scheduling: Work Location: Remote
Excellent Quality Goods Supply Co.
