Discovery Capital Finance Corp.
Collections Contact customers with past-due accounts via calls, emails, and written notices. Verify account information and outstanding balances in the system. Remind customers of due dates and provide account statements as needed. Negotiate and arrange payment plans, settlements, or restructuring options. Record all communications and outcomes accurately in the CRM or collection system. Monitor and follow up on promised payments to ensure compliance. Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation. Coordinate with Accounting/Legal for endorsement, validation, and payment posting. Educate customers on billing processes, penalties, and available payment channels. Maintain professionalism while handling difficult or irate customers. Others Responsible for the professional visitation of clients and the timely collection of payments with the highest level of integrity Performs additional duties and ad hoc tasks as assigned by Credit and Collection Manger and/or DCFC Management.
Discovery Capital Finance Corp.
