IT Helpdesk Support (Remote, Day shift)

Job Description

PLEASE READ: Applicants MUST SUBMIT APPLICATION VIA THIS LINK to be considered: https://www.itgenius.com/page/careers/jr-helpdesk-support/ --------------------------------------------------------------------------------------------- Are you a tech-savvy problem-solver who loves helping people get the most out of technology? itGenius, a Google Cloud Partner is looking for a Junior Helpdesk Engineer to join our remote-first team in the Philippines. In this role, you’ll be on the front lines supporting our SME clients across Google Workspace, Microsoft 365, and cloud environments. You’ll manage tickets, troubleshoot network issues, and act as a trusted technical partner to the businesses we serve — all from the comfort of your home. itGenius is a global, remote-first Google Workspace Partner dedicated to “helping small businesses play a bigger game.” We provide high-level IT support and strategic consulting to thousands of businesses globally. We are a distributed team of 40\+ professionals across Australia, the Philippines, and Europe. Join our team of A-players—if you’re one too, apply now! Why You’ll Love Working With Us We don’t just offer a job—we offer a career with exceptional rewards, growth opportunities, and a people-first culture. Here’s what you’ll get: Competitive Compensation \& Bonuses December Bonus Performance Incentive Bonus Regular Annual Salary Increases as you grow with us Time Off That Matters Paid Leaves after regularization Paid National/Local Holidays Work \& Life Experiences You’ll Remember Annual Team Conferences \& Events – Travel, food and accommodations on us! Investing in Your Growth Budget for Training \& Development Career Growth Pathways Support to Help You Thrive HMO Allowance – Your health is our priority Government-Mandated Benefits – SSS, PAGIBIG, PhilHealth Job Overview As our Junior Helpdesk Engineer, you’ll be on the front lines — delivering technical support and cloud administration to our growing base of SME clients. You’ll ensure seamless, secure access to the tools they rely on every day, from Google Workspace and Microsoft 365 to network infrastructure and cloud environments. More than a ticket-resolver, you’ll be a trusted technical partner to our clients. Key Responsibilities 1\. Championing Cloud Productivity: Provide expert technical support and administration for Google Workspace and Microsoft 365, ensuring our clients’ seamless and secure access to email, collaboration tools, and cloud storage, all while working remotely and on-premise. 2\. Masterminding Ticket Management: Ensure timely resolution of client issues, adhering to strict SLAs. 3\. Technical Wizardry at Your Fingertips: Provide expert technical support and guidance to our esteemed clientele. 4\. Network Ninja: Remotely and Onsite, maintain and support clients’ network infrastructure, keeping their digital operations smooth and secure. 5\. IT Strategist: Review clients’ IT landscapes and recommend enhancements to optimise their digital resilience. 6\. Cloud Maestro: Maintain internal cloud server infrastructure and contribute to exciting internal projects. 7\. Team Player Extraordinaire: Assist the projects team and other departments whenever needed, fostering a spirit of camaraderie and collaboration. Required Qualifications: Technical Skills - Minimum 2 years of experience in a helpdesk environment, preferably within an MSP or outsourced IT setup. - Strong hands-on experience supporting and administering Google Workspace and Microsoft 365\. - Solid IT networking knowledge — TCP/IP, routing, and switching protocols. - Experience with cloud platforms (Azure, AWS, or GCP) is a valuable advantage. - IT certifications (CCNA, CompTIA A\+, Network\+) are a bonus — not a dealbreaker. Personal Attributes - Exceptional communicator — written and verbal — who can translate tech into plain language for clients. - Highly organised with the ability to juggle multiple priorities without dropping the ball. - Self-starter who works autonomously and thrives in a fast-paced, dynamic environment. - Accountable, detail-oriented, and committed to delivering high-quality outcomes every time. - Collaborative team player who builds genuine relationships with clients and colleagues alike. - Positive, energetic, and genuinely passionate about technology and continuous improvement. Work Schedule 8-hour shift Morning shift Monday to Friday Weekends off Observance of Philippine holiday Permanent Work Form Home You’ll thrive here if you’re interested in: The evolving world of cloud-based work (Google Workspace, Google Drive, Gmail, etc.) Supporting small business growth (1–30 employees) Applying technology to improve productivity and collaboration Pay: Up to Php30,000\.00 per month Benefits Company events Opportunities for promotion Pay raise Work from home Work Location: Remote