KMC Solutions
Key Responsibilities Application Administration & Support ● Act as the primary administrator for Pigment and Gainsight platforms and serve as the subject matter expert SME for Certinia. ● Create Certinia projects to ensure accurate billing and support billing reporting and budget tracking ● Collaborated with the IT team on Certinia system improvements and process enhancements. ● Manage system configurations, user provisioning, access controls, roles, and permissions ● Monitor application performance, troubleshoot technical issues, and ensure system availability and reliability ● Respond to and resolve day-to-day user support requests in a timely and effective manner ● Coordinate system maintenance, updates, and enhancements to support evolving business needs Integrations & Data Management ● Manage integrations between Pigment, Certinia, Gainsight, and other enterprise systems such as CRM, ERP, and data warehouse platforms ● Ensure data accuracy, consistency, and integrity across systems and workflows ● Support data imports, exports, cleansing, and transformation processes ● Assist in identifying and implementing process improvements to optimize operational efficiency and reporting accuracy Stakeholder Collaboration ● Partner closely with Customer Success, Finance, Sales Operations, and IT teams to support business processes and operational initiatives ● Act as a subject matter expert for supported applications and operational workflows ● Develop and maintain user documentation, process guides, and training materials Governance & Security ● Maintain system security standards, compliance requirements, and audit readiness ● Establish and enforce data governance policies and operational controls ● Support change management and change control processes for system updates, enhancements, and integrations ● Ensure adherence to internal policies and industry best practices related to data management and system administration Qualifications ; ● Bachelorʼs degree in Business, Information Systems, Operations, or a related field preferred ●Experience administering business applications such as Gainsight, Certinia, Pigment, Salesforce, or similar enterprise platforms ● Strong understanding of SaaS operations, customer success processes, and system integrations ● Experience with data management, reporting, and troubleshooting across multiple systems ● Excellent analytical, organizational, and communication skills ● Ability to manage multiple priorities in a fast-paced, cross-functional environment Preferred Qualifications ● Experience working with CRM, ERP, and customer success platforms ● Familiarity with data governance, security standards, and compliance practices ● Knowledge of integration tools, APIs, or data warehouse concepts ● Experience supporting operational process improvement initiatives Key Competencies ● Customer-focused mindset ● Technical problem-solving ● Cross-functional collaboration ● Attention to detail ● Process improvement orientation ● Strong written and verbal communication skills
KMC Solutions
