QA Testing & Client Support for SaaS

Job Description

We’re looking for a QA Testing \& Client Support Specialist with strong hands-on experience in both software testing and customer-facing technical support. You should be comfortable working across the product lifecycle from validating bug fixes and new feature releases through structured QA processes, to supporting enterprise customers with technical issues. In this role, you’ll become a subject matter expert across our web-based SaaS products, collaborating closely with engineers to ensure product quality and reliability. You’ll take ownership of writing and executing both manual and automated test cases (with a strong focus on Playwright), clearly documenting findings, and helping drive continuous improvement in our release process. What You’ll Do Product Expertise: Become a subject matter expert across multiple web-based software products, developing a deep understanding of functionality and user workflows. Quality Assurance: Perform QA testing on bug fixes and feature releases, ensuring high-quality outputs across both manual and automated testing approaches. Test Design \& Execution: Write, maintain, and execute manual and automated test cases, with a strong emphasis on Playwright-based automation. Defect Management: Document QA findings clearly and communicate effectively with software developers to support issue resolution and continuous improvement. Client Support: Provide technical support to existing customers via phone and email, troubleshooting issues and ensuring a high-quality support experience. Documentation: Maintain and update content within the online help system, ensuring documentation remains accurate, clear, and user-friendly. Skills You’ll Need Experience: 3\+ years of experience providing client support for a technical product, ideally within enterprise software environments. Bachelor’s degree or equivalent experience. Testing Expertise: Strong experience writing both manual and automated test cases, with mandatory hands-on experience using Microsoft Playwright. Support Experience: Background supporting third-party enterprise software (not general IT help desk support), with the ability to diagnose and resolve technical issues effectively. Communication: Strong verbal and written communication skills, with the ability to clearly document findings and interact with both technical teams and customers. Tools \& Platforms (Preferred): Experience working with Azure DevOps or similar tools for managing workflows, testing, or releases. What You’ll Get Leadership \& Growth: Work in an autonomous and entrepreneurial culture with zero bureaucracy and clear progression opportunities. Remote Work \& Flexibility: Frontline is a fully distributed organization - work from any location Competitive Compensation