Station Five
Things to know before applying: You must have your own work equipment You are able to work remotely You can work full-time for this role under independent contractor arrangement Experience working with clients/companies outside PH is an advantage Only candidates who meet the requirements will be contacted You can start ASAP Job Description We are seeking a Support Engineer to provide ongoing monitoring, maintenance, and enhancement support across a Microsoft-stack environment — including Copilot Studio, Dataverse, Power Platform, Microsoft Fabric, and Power BI — while serving as a reliable, client-facing technical point of contact for a Fintech customer. Key Responsibilities Monitor the health and performance of solutions built across Power Platform, Dataverse, Microsoft Fabric, and Power BI Perform routine maintenance, troubleshooting, and bug resolution across the stack Identify and implement enhancements to existing solutions and reports Manage and update Copilot Studio agents and conversational AI configurations Maintain and optimise Dataverse data models, tables, and relationships Support Power BI dashboards and Fabric data pipelines, including refreshes and data integrity checks Liaise directly with clients to understand issues, communicate progress, and manage expectations Document changes, configurations, and support activities clearly and consistently Qualifications Mid-level experience (3\+ years) working across the Microsoft Power Platform ecosystem Strong communication skills with the ability to engage confidently with clients and stakeholders Demonstrated experience in a support, maintenance, or managed services capacity Ability to work independently, prioritise issues, and manage workload with minimal supervision Experience working with Australian or other international clients is an advantage Experience working with Financial Services or Fintech clients is an advantage Tech Stack Requirements: Microsoft AI \& Automation Copilot Studio (agent configuration, topic management, channel deployment) Data \& Integration Dataverse (data modelling, relationships, security roles) Microsoft Fabric (pipelines, lakehouses, data flows) Reporting \& Visualisation Power BI (dashboard development, dataset management, scheduled refreshes) Platform Power Platform (Power Apps, Power Automate, environment management) Microsoft 365 ecosystem Hiring Process: Phone screening Technical Test Behavioral Interview Alignment with Developer from Adaca Client interview About Adaca: Adaca was founded in 2015 to assist Australian companies in their software development initiatives. Over the past 10 years, we have successfully built and scaled a distributed team across Australia and the Philippines to over 100 staff. Now, we are entering a whole new era of artificial intelligence. Our authentic, values-led approach has allowed us to attract and retain magnificent people. Adaca operates a high-performance core team with a network of customer-facing people who have catalysed our growth. This emphasises the value that each individual holds in influencing the growth of the business. Benefits Work from home Application Question(s): How much is your expected salary? Are you comfortable working as an independent contractor? Experience: Support Engineer: 3 years (Preferred) Copilot Studio: 3 years (Preferred) Dataverse: 3 years (Preferred) Microsoft Fabric: 3 years (Preferred) Power BI: 3 years (Preferred) Power Platform: 3 years (Preferred) Microsoft 365 ecosystem: 3 years (Preferred) Work Location: Remote
Station Five
