Awesome CX
for Awesome CX by Transcom - Davao The Medical Records Specialist focuses on retrieving initial and prior treatment records that establish the foundation of a case. These records, including ambulance, transportation, ER, and hospital intake records, are often the longest lead-time items. This role requires persistence and structured follow-up to accelerate case progression. Join our Awesome CX by Transcom Family as a Medical Records Specialist (With Sign-On Bonus)! \ Terms and Conditions Apply\ Key Responsibilities Request and retrieve intake records from ambulance services and hospitals Retrieve prior medical records relevant to the case Track request status and perform timely follow-ups Communicate with healthcare providers to resolve delays Maintain organized, chronological record files Ensure compliance with HIPAA and documentation standards What we are looking for: To be successful in this role, you must have... 1+ years in medical records, billing, or insurance Strong understanding of medical terminology Experience in requesting and tracking records from hospitals and large systems Persistent and process-driven
Awesome CX
