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IS

AU Customer Service Support | WFH (w/ NDIS exposure)

Intogreat Solutions

Remote Posted Jun 25, 2026
Full TimeCustomer Support

Job Description

Key Responsibilities • Answer all customer inquiries via quote, text, chat and email. • Respond promptly to changes in staff rosters and ensure seamless communication with relevant parties. • Handle client and partner inquiries with professionalism and efficiency, providing accurate information and solutions. • Maintain up-to-date knowledge of company processes, policies, and services to assist stakeholders effectively. • Collaborate with internal teams to address and resolve scheduling conflicts or service issues. • Record and update interactions in the system for accurate reporting and follow-ups. • Manage emails on behalf of the client • Participate in weekly operations meetings Why IntoGREAT? • Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards. • Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity. • Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company. • Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles • Ready to Shape the Future? • Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us • Important Application Step: Clicking “Apply” will redirect you to our official website, where you must complete your application to be considered.

Requirements

  • Customer Service — 2 years
  • Email — 2 years
  • Chat Support — 1 year
Competitive salary

Competitive compensation

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About Intogreat Solutions

IS

Intogreat Solutions

CategoryCustomer Support
TypeFull Time
LocationRemote
ExpiresNo expiry