Moving City
Team Leader – Cold Calling & Lead Generation Industry: Estate Agency / Property Department: Sales & Lead Generation Reports to: Head of Lead Generation Employment Type: Full-time Job Overview We are looking for a highly motivated and results-driven Team Leader – Cold Calling & Lead Generation to manage and develop a team responsible for generating new business opportunities for our estate agency. The successful candidate will lead a team of Cold Calling & Lead Generation Executives , focusing on identifying property owners, landlords, buyers, and sellers, generating qualified leads, booking property valuations and appointments, and creating new instructions for the estate agency. The Team Leader will be responsible for achieving team targets, monitoring performance, coaching team members, and ensuring a consistent and professional approach to every call. Key Responsibilities Lead, motivate, and manage the Cold Calling & Lead Generation team. Set and monitor daily, weekly, and monthly calling and lead-generation targets. Drive the team to achieve targets for property valuations, market appraisals, viewings, and new instructions . Make and support high-volume outbound calls to homeowners, landlords, buyers, and potential sellers. Identify potential vendors and landlords who may be considering selling or letting their property. Coach team members on effective cold-calling techniques and objection handling. Monitor call quality, conversion rates, appointments booked, and leads generated. Listen to calls and provide constructive feedback and coaching. Help team members overcome objections and improve their conversion rates. Ensure all leads and customer information are accurately recorded in the CRM. Ensure prospects are followed up consistently and professionally. Work closely with negotiators, valuers, and branch managers to ensure qualified leads are successfully converted. Develop and improve calling scripts, processes, and lead-generation strategies. Produce regular performance reports for senior management. Identify underperformance and implement appropriate coaching and improvement plans. Support the recruitment and training of new team members. Maintain high standards of professionalism, customer service, and compliance. Key Targets & KPIs The Team Leader will be responsible for monitoring and improving: Outbound calls made. Conversations with potential vendors and landlords. Qualified property leads generated. Property valuation appointments booked. Market appraisals booked. Viewings and other appointments generated. New instructions generated. Lead-to-appointment conversion rate. Appointment-to-instruction conversion rate. Team performance against monthly targets. CRM accuracy and follow-up activity. Ideal Candidate Previous experience in estate agency, property sales, telesales, cold calling, or lead generation . Previous experience managing or supervising a sales/calling team. Strong understanding of the UK residential property market is desirable. Proven experience working towards sales or lead-generation targets. Excellent telephone communication and relationship-building skills. Confident handling objections from homeowners and landlords. Strong remote coaching and leadership skills. Commercially minded and focused on generating new business. Comfortable working with CRM systems and performance reports. Highly organised with excellent follow-up skills. Resilient, energetic, and motivated by achieving results. Personal Attributes We are looking for someone who is: Target-driven Confident Motivational Resilient Commercially focused A strong communicator Hands-on and proactive Accountable for results Passionate about property and sales Pay: Php65,000.00 - Php110,000.00 per month Work Location: Remote
Moving City
