Acquire Intelligence
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! A SNAPSHOT OF YOUR ROLE As a Pre‑Funding Support Agent, you sit at a critical compliance and accuracy checkpoint in the funding lifecycle. You are responsible for validating identity, banking, and entity records; reviewing bank statements and debt sheets; completing credit checks; and ensuring contracts are built accurately in PandaDoc and released within a strict 30‑minute SLA. Your work ensures funding decisions are made on verified information, protecting the business from risk before every contract release. Contract SLA Management Release contracts within 30 minutes of request Confirm whether balances must be calculated prior to contract release Escalate to the underwriter or leadership when clarification is required before sending Identity and Banking Verification Verify EIN matches internal records Confirm Driver's Licence is valid and current; request updated identification if expired Ensure merchant name in Salesforce matches government‑issued ID exactly Validate voided cheque (VC) against submitted bank statements and confirm it is acceptable for funding Enter and double‑check banking information including account and routing numbers Confirm bank statement name and VC match the funding entity; document DBA formatting where applicable Bank Statement and Debt Sheet Analysis Review bank statements to determine whether the merchant meets minimum monthly deposit thresholds Check that accounts are not consistently negative and that sufficient funds are present Identify MCA deposits and payments, noting amount and frequency Enter data from client‑provided debt sheets accurately into Salesforce Calculate Estimated Monthly Average (EMA): (sum of 3 months' deposits minus MCA deposits) divided by 3 OpenCorporates and Secretary of State (SOS) Validation Search entity name and variations in OpenCorporates; verify entity status is Active Notify broker and tag required stakeholders if entity is inactive Confirm spelling matches SOS exactly in Salesforce and that state of incorporation aligns Identify and document branches or associated entities in other states Download and upload SOS or OpenCorporates filings to Salesforce if missing Entity and Portfolio Cross‑Reference Checks Review Other Owner Accounts in Salesforce and add to the entity list Cross‑reference prior contracts and UCC data; check for other MCA contracts on file Review for additional DBAs, entities, or owners across existing records Pre‑Send Research and Risk Review Locate and add entity website to Salesforce Search for additional DBAs, locations, and related businesses; research via LinkedIn, Facebook, and Instagram Search for lawsuits using entity and merchant name variations Review news articles or publications for relevant risk findings Contract Building in PandaDoc Verify physical address via website, Yelp, Google, or prior MCA contracts; use Google Earth if necessary Add all discovered DBAs to the contract; confirm mailing address matches the bank statement for the funded account Ensure owner name matches government ID exactly, including middle initials and suffixes Confirm correct counter‑signer assignment prior to release Escalate to underwriter or leadership when documentation discrepancies arise a Bit About You You bring a sharp eye for detail and a methodical approach to compliance‑sensitive work. The following attributes describe the person who will thrive in this role: Strong attention to detail and documentation accuracy Ability to work under strict 30‑minute SLA requirements without sacrificing precision Experience reviewing bank statements, legal entity documentation, and debt sheets Proficient typing (averaging 45 WPM or above) Knowledge of Google Suite and Salesforce or similar CRM platforms Strong research and investigative skills; comfortable using OpenCorporates, CLEAR, LinkedIn, and public records Excellent oral and written English skills, including the ability to decipher handwritten forms High standards for compliance, data integrity, and accuracy Analytical and critical thinking skills; basic mathematics required Background in finance and/or accounting is an advantage Comfortable escalating issues promptly when documentation discrepancies arise What Success Looks Like Contracts released consistently within the 30‑minute SLA with full documentation accuracy High accuracy and efficiency rating across all productivity metrics Zero funding errors attributable to identity, banking, or entity verification failures Excellent feedback from clients and internal stakeholders Proactive escalation of discrepancies before contract release, not after Achievement of all company and client‑set KPIs What We Value Acquire Intelligence is proud of its diverse, global team. All team members are expected to embody these shared values: Curious and Clever: Investigate discrepancies thoroughly and take nothing at face value. Entrepreneurial Energy: Take ownership of contract accuracy and the outcomes it drives. Fast with Intent: Meet SLA requirements without compromising precision or compliance. Collaboration: Brilliant jerks can be brilliant elsewhere. Impact: Do, get it done, create impact. Passion: Be positive and bring energy to the work. Transparency: A transparent team can help each other. Join the A-Team and experience the A-Life!
Acquire Intelligence
