Zotex Media
Location: Remote, Philippines Schedule Monday through Friday, US Eastern Time Base Compensation: $1,200 USD per month On-Target Earnings: $1,700 to $1,900 USD per month Stretch Earnings: $2,500+ USD per month About The Role We are a growing US-based marketing agency seeking an experienced Telemarketing Manager to lead a remote team of outbound callers in the Philippines. Our callers contact US businesses to identify decision-makers who are genuinely open to receiving commercial cleaning quotes. We are scaling toward 25 or more callers and need a hands-on manager who can improve production while protecting lead quality. This is not an administrative-only position. You will actively monitor the calling floor, review calls, coach agents, manage attendance, diagnose performance problems, and take responsibility for measurable team improvement. Responsibilities • Manage approximately 15 to 30 remote telemarketing agents • Run a brief daily kickoff meeting before calling begins • Monitor attendance, punctuality, availability, and dialer activity • Track calls, human answers, conversations, opportunities, lead quality, and productivity • Listen to live and recorded calls throughout the day • Identify weak openings, poor objection handling, unclear communication, and false-interest leads • Determine whether performance problems originate from the callers, script, training, data, dialer, or qualification process • Provide direct daily coaching to underperforming agents • Conduct weekly one-on-one performance reviews • Train and onboard new callers • Recommend when agents require additional training, a formal warning, or removal • Verify that submitted opportunities meet our qualification requirements • Maintain documented coaching and performance records • Submit a concise end-of-day performance report • Recommend controlled tests to improve team performance • Maintain a professional, accountable, and energetic team culture PERFORMANCE EXPECTATIONS You will be responsible for improving: • QA-approved opportunities per caller • Caller consistency and attendance • Dialer utilization • Conversation quality • Objection-handling ability • Contact-to-opportunity conversion • Client acceptance rate • New-hire ramp-up speed • Coaching consistency and accountability You must be comfortable holding agents accountable, identifying the root cause of performance problems, and making clear recommendations when someone is not meeting expectations. Requirements • At least two years of outbound telemarketing or call-center experience • At least one year of experience supervising an outbound team • Experience directly managing at least 10 callers • Strong spoken and written English • Experience reviewing calls and coaching appointment-setting or sales agents • Strong understanding of dialer metrics, conversion funnels, and agent productivity • Ability to diagnose performance problems using call recordings and operational data • Comfortable using Slack, Google Sheets, CRMs, and dialer reporting systems • Reliable computer, professional headset, stable internet, and backup internet access • Quiet and professional home workspace • Available to work a full US Eastern Time shift, Monday through Friday Experience with B2B appointment setting, commercial services, VICIdial, Primo Dialer, or similar platforms is strongly preferred. Compensation • $1,200 USD monthly base compensation • Expected on-target earnings of $1,700 to $1,900 USD per month • Exceptional managers can earn $2,500 or more per month • Performance bonuses are based on independently verified improvements in team production and lead quality • Bonuses are not based solely on raw appointment volume • Long-term opportunity with increased compensation and responsibility as the team grows How To Apply Apply through LinkedIn with your resume and a brief summary covering: • Your outbound telemarketing management experience • The largest team you have directly managed • The dialers and reporting systems you have used • Your experience coaching underperforming callers • A measurable improvement you produced in a previous role Shortlisted candidates will be asked to submit a two-minute Loom video answering: 1. How would you coach an agent whose prospects later deny agreeing to an appointment? 2. Which performance metrics would you review every day? 3. How would you determine whether poor performance is caused by the data, dialer, script, caller, or training? 4. How do you decide whether an underperforming caller needs additional coaching or termination? We are looking for a hands-on manager who can take ownership of the calling floor, develop callers, protect lead quality, identify operational constraints, and produce measurable improvements.
Zotex Media
