Asia Select, Inc. (ASI)
Key Responsibilities You will: Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition. Understand the customer’s IT infrastructure and technical environment to ensure the right fit for the service or product. Scope, lead and execute customer pilots and proof of concepts. Work closely with customers' technical teams to provide technical support, troubleshooting issues, providing guidance on product configuration and integration and resolving challenges that arise during deployment and operation. Develop architectural designs, diagrams, and technical documentation to help articulate solutions to customers and keep our help centre up to date. Collaborate closely with the product and engineering teams to drive the product roadmap based on customer feedback Skills AND QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Data Analytics, Business Technology, or a related discipline. 3-5 years experience in technical consulting, solution engineering, product management or pre-sales roles, preferably in the SaaS or PaaS markets. Strong understanding of SaaS, PaaS, cloud computing, and enterprise technology environments. Experience working with Contact Center technologies, Customer Experience (CX) platforms, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or related customer engagement solutions. Proven experience selling, supporting, or delivering technology solutions to Business Process Outsourcing (BPO) organizations. Experience integrating enterprise applications through APIs and working with modern software architectures and cloud-based solutions. Proficiency in one or more programming languages such as Python, Go, JavaScript, or similar technologies. Proven ability to build strong relationships with customers, sales teams, technical stakeholders, and executive decision-makers. Strong analytical, problem-solving, and troubleshooting capabilities within customer-facing environments. Work Set Up: Remote; Open to field work Work Schedule: Mid shift
Asia Select, Inc. (ASI)
