Operations Dispatcher

Job Description

Join Vancouver's \ 1 Rated Appliance Repair Company! Are you a customer service superstar looking for a rewarding career with a growing, established company? Vancouver Appliance Service Pros has been Metro Vancouver's trusted appliance repair leader since 2012, boasting a perfect 5-star Google rating and thousands of satisfied customers. We're looking for an exceptional Operations Dispatcher to join our dynamic team! About Vancouver Appliance Service Pros 13+ years of excellence in appliance repair 5-star Google rating with 500+ happy customers Same-day and next-day service across Greater Vancouver Factory-trained technicians with 90-day warranty on all work Locally owned and operated - you'll be part of a tight-knit, professional team Position Overview Job Title: Operations Dispatcher Schedule 8:00 AM - 5:00 PM Pacific Time Work Type: 100% Remote Salary: ₱30,000 - ₱40,000 per month (based on experience) As our Operations Dispatcher, you'll be the friendly voice and efficient problem-solver that keeps our operations running smoothly. You'll work directly with customers, technicians, and our service team to ensure exceptional service delivery that maintains our stellar reputation. Key Responsibilities Customer Communication & Support: Answer all inbound calls with professionalism and enthusiasm Provide accurate quotes and efficiently book customer appointments Handle customer inquiries (invoice questions, technician status updates, parts tracking, etc.) Proactively provide status updates to customers upon request Respond to quote requests and appointment booking emails Scheduling & Coordination: Schedule appointments with customers who have received shipped parts Coordinate outbound calls and customer communication for technicians Assist Service Coordinator with various outbound calling tasks Book warranty customers and manage warranty appointment scheduling Administrative Excellence: Enter customer information and create detailed job records in Jobber software Ensure warranty claims are properly documented in our Warranty Kanban system Process appointment requests submitted through Jobber Maintain accurate records under corresponding warranty company accounts What We're Looking For Essential Requirements: Native-level English proficiency (written and verbal) Reliable high-speed internet connection Modern computer capable of running multiple systems simultaneously Professional communication skills with a friendly, customer-focused attitude Strong organizational abilities and attention to detail Ability to multitask effectively in a fast-paced environment Highly Preferred: Experience in high-volume customer service settings Dual monitor setup (strongly recommended for efficiency) Previous experience with CRM/scheduling software Problem-solving mindset with ability to think on your feet What We Offer Competitive Compensation & Benefits: ₱25,000 - ₱40,000 monthly salary based on experience Performance bonuses for exceptional work 1 week paid time off annually Comprehensive training program with internal courses Professional Development: On-the-job training tailored to your role Career advancement opportunities - potential progression to Service Coordinator Cross-training in different aspects of our business Supportive team environment with experienced dispatchers and coordinators Work Environment: 100% remote work - work from the comfort of your home Collaborative team culture - you'll never work alone Established company with steady, growing business Professional yet friendly work atmosphere Fast-paced and dynamic - no two days are the same! How To Apply IMPORTANT: Applications will ONLY be considered if they include ALL three requirements below: Resume showcasing your relevant experience Cover letter explaining why you're perfect for this role MANDATORY: 20-30 second voice sample recorded on Vocaroo (https://vocaroo.com) Introduce yourself briefly and explain why you're interested in this position Applications without a voice sample will NOT be reviewed To submit your voice sample: Go to https://vocaroo.com Click "Record" and record your 20-30 second introduction Click "Save & Share" and copy the link Include the Vocaroo link in your application Ready to Join Our Team? If you're excited about providing exceptional customer service, working with a top-rated local business, and growing your career in a supportive environment, we want to hear from you! Vancouver Appliance Service Pros - Where quality service meets career growth! Vancouver Appliance Service Pros is an equal opportunity employer committed to creating an inclusive environment for all team members. Questions? Contact us at quotes@vancouverapplianceservice.ca REMINDER: Your application MUST include a voice sample from Vocaroo.com or it will not be considered. Please ensure you include the Vocaroo link with your application materials. Job Type: Full-time Pay: Php35,000.00 - Php45,000.00 per month Benefits Flexible schedule Application Question(s): Did you include a 20-30 second voice sample recorded on Vocaroo.com as required in the job posting? Please provide the Vocaroo link here. Do you have native-level English proficiency with excellent verbal and written communication skills? Do you have reliable high-speed internet and a modern computer capable of running multiple software systems simultaneously? Are you available to work 8:00 AM - 5:00 PM Pacific Time, Monday through Friday? How many years of customer service experience do you have, particularly in high-volume environments? Do you have experience using CRM software, scheduling systems, or similar business management tools? Do you have a dual monitor setup or the ability to set one up for this role? Work Location: Remote