Advice to Talent
About The Role • We're hiring a Business Support Analyst on behalf of a fast-growing, digital-first global brand in the ecommerce and consumer products space. This company sells physical products, software, and education to customers around the world, and operates across Shopify, NetSuite, and HubSpot to deliver a seamless experience at scale. • As the business continues to grow, this role sits at the intersection of systems, data, and people — keeping everything running cleanly so every team can perform at its best. You'll be the go-to person for system error triage, reporting, process documentation, and new team member onboarding. • This is a generalist systems role, perfect for someone equally comfortable investigating a NetSuite sync error, building a reporting dashboard, and walking a new hire through platform access. What You'll Do • System Error Management & Issue Resolution • Monitor, triage, and resolve system errors across Shopify, NetSuite, HubSpot, and other business systems • Investigate root causes and implement or escalate fixes • Maintain an error log and resolution tracker to spot patterns and prevent recurrence • Liaise with platform vendors and the internal dev/tech team on complex issues • Reporting & Data Integrity • Build, maintain, and distribute operational and business performance reports • Ensure data consistency across systems — flag and resolve discrepancies between platforms • Support commercial and operations teams with ad hoc reporting requests • Contribute to dashboards and self-serve reporting tools • System Updates & Process Changes • Coordinate and document system configuration updates and platform changes • Create and maintain SOPs, process maps, and change logs • Support rollout of new features, integrations, or workflows • Identify process inefficiencies and recommend improvements • New Team Member Setup & Onboarding • Manage platform access provisioning for new starters across Shopify, NetSuite, HubSpot, and other tools • Prepare onboarding documentation and system training guides • Ensure offboarding access removal is completed accurately and promptly • Continuously improve the onboarding experience as the team scales • Cross-Functional Support • Act as a connector between the tech and operations teams on system-related matters • Support project delivery for operational improvement initiatives • Provide day-to-day system guidance to team members across the business • Systems You'll Work With • Shopify — Ecommerce order & product management • NetSuite (ERP) — Finance, inventory & operations • HubSpot (CRM) — Sales, marketing & customer data • Internal reporting tools — Dashboards & data visualisation • Access management / SSO tools — Platform provisioning & security • What We're Looking For • 3–4 years of experience in a business analyst, systems support, or operations analyst role • Hands-on experience with at least one of: Shopify, NetSuite, or HubSpot • Strong analytical and problem-solving skills — comfortable diagnosing system issues • High attention to detail and data accuracy • Clear communicator who can translate technical issues for non-technical stakeholders • Self-directed and organised — able to manage multiple priorities across a 5-day week • Comfortable working both independently and cross-functionally • Reliable home internet connection and a suitable remote work setup • Highly Regarded • Experience across more than one of: Shopify, NetSuite, HubSpot • Background in ecommerce, retail, or SaaS businesses • Experience building reports or dashboards (e.g. Looker, Power BI, native platform reporting) • Familiarity with access management and onboarding workflows • Exposure to process documentation and SOP creation • Why Apply • Work fully remote with a globally distributed, digital-first company • Be hired and supported locally through our Employer of Record (EOR) setup, based right here in the Philippines — meaning full compliance with local labor law, proper benefits, and a Philippine-based point of contact for all employment matters • Join a role with real ownership and visibility into how a growing international business operates day to day • Opportunity to work across modern systems (Shopify, NetSuite, HubSpot) and build deep, transferable operations expertise
Advice to Talent
