E-Commerce Fulfillment Specialist

Job Description

====================================== Full Time Employee Job Summary ------------- manage the day-to-day fulfillment operations of a growing e-commerce business. responsible for ensuring online orders are processed accurately Job Description ----------------- About Us Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila. Overview: We are seeking a highly detail-oriented E-Commerce Fulfillment Specialist to manage the day-to-day fulfillment operations of a growing e-commerce business. This role is responsible for ensuring online orders are processed accurately, shipped efficiently, and delivered to customers on time. The ideal candidate thrives in a fast-paced environment, can manage multiple workflows simultaneously, and has strong problem-solving skills to handle complex order processing and fulfillment operations. Key Responsibilities Order Processing \& Fulfillment: Process online orders accurately and within required turnaround times Manage order fulfillment workflows through Shopify and order management systems Route orders appropriately for supplier drop-shipping, store fulfillment, or in-store pickup Handle multi-step supplier fulfillment processes while ensuring accuracy at every stage Generate shipping labels and coordinate shipment processing with relevant fulfillment locations Maintain accurate order statuses, tracking information, and customer records within Shopify Process returns, exchanges, and refunds efficiently Identify and resolve order issues proactively before escalation Customer \& Internal Communication: Respond promptly to customer inquiries regarding products, orders, shipping updates, and availability Communicate effectively with internal teams regarding order-related concerns Serve as the primary liaison between customers, suppliers, and fulfillment teams Provide timely updates and solutions for urgent order-related matters Systems \& Process Management: Utilize internal systems and operational platforms to manage fulfillment workflows Monitor daily order operations across multiple systems and applications Identify operational bottlenecks and recommend process improvements to improve fulfillment efficiency Support scaling efforts by improving workflow processes as business volume increases Requirements Proven hands-on experience with Shopify order fulfillment or similar e-commerce platforms Experience managing high-volume order processing and fulfillment operations Strong ability to manage detailed, multi-step operational workflows with high accuracy Excellent written and verbal English communication skills Proficiency in Microsoft Office , particularly Outlook and Excel Strong attention to detail and commitment to accuracy in daily operations Comfortable learning and adapting to new systems, software, and operational tools Ability to work independently with minimal supervision Strong organizational and problem-solving skills in fast-paced environments Ability to manage multiple tasks while maintaining efficiency and accuracy Preferred Qualifications Experience using order management systems or multichannel fulfillment platforms Background in retail or e-commerce operations Experience managing drop-shipping supplier workflows Familiarity with inventory management or point-of-sale systems Employment Type: Full-Time Working Hours: US Eastern Business Hours Working Arrangement: Home-based Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly. In compliance to data privacy law, make sure that the following is included at all times