Bespoke Outsource Services
- Other responsibilities include but are not limited to: - Assist with maintaining and updating mortgage loan files and supporting documentation - Review incoming documentation for completeness, accuracy, and proper filing - Perform data entry and maintain accurate loan records across mortgage systems and internal databases - Track outstanding documents, post-closing items, and administrative tasks to ensure timely completion - Support post-closing activities and assist in resolving outstanding file issues - Assist with document preparation, file organization, scanning, indexing, and record management - Communicate with internal teams and stakeholders regarding file status, outstanding documentation, and administrative requirements - Prepare, organise, and maintain electronic loan files and documentation - Assist with quality control reviews to ensure files are complete and properly documented - Monitor task queues and administrative workflows to ensure timely completion of assigned activities - Identify and escalate file discrepancies, missing documentation, or operational issues as required - Maintain confidentiality and security of borrower and company information - Assist with reporting, file audits, and operational tracking as required - Provide general administrative support to the mortgage operations team - Assist management and team members with special projects and additional operational tasks as required - Utilise communication and documentation tools such as Microsoft Office and Google Workspace - Use workflow and task management systems to prioritise workload and support team productivity - Adapt to changing business needs and support different areas of mortgage operations as required Requirements: - Previous experience in mortgage administration, post-closing, loan support, mortgage support, or a similar mortgage operations role - US mortgage experience preferred but not essential - Basic understanding of mortgage loan documentation and mortgage operations processes - Experience working with mortgage software, loan origination systems, or document management platforms is advantageous - Strong administrative, organisational, and time management skills - Ability to work effectively in a fast-paced environment and manage multiple priorities - Comfortable switching between tasks and supporting different areas of the business as required - High attention to detail and commitment to accuracy - Strong verbal and written communication skills - Ability to follow established processes while remaining flexible and adaptable - Strong problem-solving skills and ability to identify and escalate issues appropriately - Proficiency in Microsoft Office, particularly Outlook, Excel, and Word - Experience using workflow management, task management, or CRM systems is advantageous - Quick learner with the ability to adapt to new systems, processes, and responsibilities - Highly coachable, flexible, and willing to take on a variety of responsibilities - Ability to work independently while contributing effectively within a team environment - Strong work ethic and willingness to support operational requirements as business needs evolve - Join our team and enjoy these benefits & perks: - Medical, dental, and life insurance from day one - Paid vacation and sick leave (with quarterly conversion) - Competitive salary and annual appraisals - Financial assistance program - Mandatory government benefits and 13th-month pay - Company events - promoting work-life balance and career growth - Only shortlisted candidates will be contacted
Bespoke Outsource Services
