Snapscale
Overview: Snapscale is seeking a highly organized and patient-focused Medical Receptionist / Healthcare Virtual Assistant to support a US based healthcare practice in a remote setup . This role is responsible for managing patient communication, scheduling, insurance verification, intake coordination, and virtual front desk support while ensuring a seamless patient experience and strict HIPAA compliance. The ideal candidate is tech-savvy, detail-oriented, and experienced in handling high-volume patient interactions in a fast-paced healthcare environment. Key Responsibilities Patient Communication \& Admissions Answer inbound calls and schedule patient appointments Complete new patient intake and referral processing Conduct outbound calls for scheduling, reminders, and follow-ups Schedule evaluations and follow-up appointments using WebPT Support remote intake processes, digital forms, and referral uploads Respond to patient inquiries and frequently asked questions Insurance Verification \& Authorizations Verify patient eligibility and insurance benefits Enter verified insurance details into WebPT Communicate coverage details and requirements to patients Process and manage prior authorizations as needed Virtual Front Desk Support Provide remote front desk support for patient inquiries Assist with check-in/out coordination and basic patient concerns Ensure smooth coordination between patient communication and WebPT system workflows Perks: Health Maintenance Organization (HMO) Competitive pay Government-mandated benefits 13th month pay Night differential pay Internet allowance Perfect attendance bonus Yearly salary increase Opportunities for career growth and development Requirements Minimum 1 year of experience in healthcare, customer service, call center, or administrative support roles Physical Therapy account and clinic experience are a plus! Strong English communication skills (written and verbal) Experience with EMR/EHR systems or medical scheduling platforms such as WebPT or similar Experience handling inbound/outbound patient calls, scheduling, and follow-ups Experience with insurance verification, patient intake, or prior authorization processes Ability to multitask and manage high call volumes across multiple systems Tech-savvy and comfortable using digital tools, phone systems, and workflow platforms Strong organizational skills and attention to detail Must be comfortable working in a remote setup with stable internet and a dedicated workspace Knowledge of HIPAA compliance and handling sensitive patient information
Snapscale
