Penbrothers
- About Penbrothers - Penbrothers is an HR \& remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. - About the Client - Our client is a premium outdoor living company serving the US market, specializing in high-ticket pergolas and custom outdoor add-ons. They manage the entire customer journey end-to-end from the initial customer touchpoint through digital installation support and AI-powered customer care. Operating in a fast-paced, customer-focused environment, the team is committed to delivering exceptional product experiences, seamless service, and innovative outdoor living solutions while maintaining high standards of execution, accountability, and customer satisfaction. About The Role - As the client's operations undergo modernization and a brand-new ERP system integration , they are seeking a self-starting and detail-oriented ERP \& Order Allocation Coordinator . This is a critical, pivotal role operating at the intersection of logistics, sourcing, and commercial teams. You will own the day-to-day order allocation process, run inventory matching models, and act as a systems champion. This position requires an analytical mindset capable of navigating manual data challenges, managing exceptions, and ensuring data integrity between our sales channels and our new ERP environment. - Work Hours: Closer alignment with European time zones (to maintain close daily collaboration with the Line Manager) - Work Set-up: Remote - Holiday Observance: US Holidays - What you'll do - Order Allocation \& Inventory Matching: Run weekly reports to match incoming factory production and sea freight inventory against open customer sales orders on a first-come, first-served basis. - Cross-Functional Liaison: Coordinate closely with internal Sales and Customer Support teams to review unallocated orders and adjust allocation priorities based on commercial risks. - Financial Control Verification: Share verified allocation reports with the Finance team to confirm full payment validation before releasing orders for shipment. - Warehouse Handover: Deliver confirmed, finalized allocation lists to the US warehouse operations team so they can accurately schedule pick-and-pack fulfillment workflows. - Data Synchronization \& Integration Overhaul: Actively investigate, audit, and troubleshoot manual data sync errors, stuck EDI/APIs, and open historical orders between the e-commerce storefront (Shopify) and the ERP system. - ERP Key User Support: Invest custom training hours to master the system's architecture, shortcuts, and capabilities to pull clean data extracts and build operational reports for management. What You Bring - Experience: 2-3\+ years of professional experience in logistics, supply chain coordination, or order management. Backgrounds limited strictly to customer service will not be considered. - ERP Proficiency: Mandatory hands-on experience navigating and operating within an established ERP environment (e.g., SAP, Oracle, NetSuite, or similar). Must possess a solid understanding of system permissions, documentation pathways, and segregation of duties. - + Experience with Cin7 is highly preferred but not mandatory. - E-Commerce Literacy: Prior familiarity with back-end e-commerce order management processes and platform logic (such as Shopify) is a major asset. Core Soft Skills: - + High level of autonomy and a "no-nonsense" problem-solving attitude. - + Must be a proactive communicator who understands the commercial impact of operational data changes. Nice to Have - Direct experience working within a fast-growing Direct-to-Consumer (DTC) startup environment. - Prior exposure to modern ERP system implementation or software migration projects. - What You'll Own - The data integrity and closure loop of sales orders across e-commerce channels and the core ERP platform - The accuracy and weekly delivery of the Master Order Allocation report to commercial and logistics stakeholders. - System exception management, identifying processing bottlenecks, and escalating integration anomalies. - Hiring Process - We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey. - What You'll Get - At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies. - Meaningful work \& Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. - Employee as our biggest asset: We are genuinely invested in our people's career and welfare. - Global reach \& local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home. - Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.
Penbrothers
