Zenutna Holdings Corporation
The Cloud Operations Engineer (L2) is responsible for the day-to-day operational health of cloud infrastructure and services, handling escalated incidents beyond L1 triage, performing root cause analysis, and executing operational changes with moderate autonomy. This role bridges frontline monitoring/response (L1) and infrastructure engineering/design (Cloud Engineer), focusing on operational stability, incident resolution, and continuous improvement of monitoring and runbook processes. SALARY: 35,000-45,000 Duties and Responsibilities: Monitor cloud environment health and respond to escalated alerts from L1 Triage, investigate, and resolve escalated incidents within defined SLAs Execute routine and approved operational changes (scaling, restarts, configuration updates) Perform root cause analysis for recurring or complex incidents Maintain and improve runbooks/SOPs based on incident learnings Validate backup jobs and assist in recovery operations as needed Participate in on-call rotation for escalated (L2) incidents Update ticketing system with clear resolution notes and RCA summaries Qualifications Bachelor's degree in computer engineering, ECE, Computer Science, IT or any related field At least 2 years of Cloud Operations experience Has CompTIA Cloud+ (vendor-neutral cloud fundamentals) or CompTIA Network+ (networking foundation) certification Solid understanding of compute, storage, networking, and service dependencies Reliable under on-call/shift responsibilities
Zenutna Holdings Corporation
