Connext
We're Hiring: Service Operations Coordinator Connext is looking for a detail-oriented Service Operations Coordinator to support U.S.-based service operations. If you have experience in service coordination, work order management, or back-office operations and enjoy keeping workflows organized from start to finish, we'd love to hear from you! Key Responsibilities • Review customer portals and shared inboxes for new work orders and service requests • Enter and maintain accurate work order information, including customer, site, and purchase order details • Validate work orders and coordinate with Account Managers when information is incomplete • Coordinate service activities with branches and contractors • Track inspection schedules and follow up to ensure deadlines are met • Update customer portals with scheduling and service status updates • Review and upload inspection reports while maintaining organized documentation • Prepare draft quotes based on inspection findings and supporting documentation • Assemble invoice packets after service completion • Monitor open work orders and prepare daily operational reports Qualifications • At least 2 years of experience in back-office, service coordination, operations support, or administrative coordination supporting U.S., Australian, or U.K.-based companies • Experience using ticketing systems, work order platforms, dispatch systems, or service coordination tools • Proficiency in Microsoft Excel (sorting, filtering, and basic formulas) • Strong attention to detail and ability to follow established processes and checklists • Excellent written and verbal English communication skills • Able to work independently during U.S. Eastern business hours (night shift) • Stable employment history Schedule Monday–Friday | 9PM - 6AM Candidates are expected to have a reliable work-from-home setup and must be able to report to our Angeles City office if they experience power or internet outages.
Connext
