Client Acquisition Officer

Job Description

About Us We are Empower Plus Care, an Australian-owned and operated Aged Care and NDIS service provider committed to delivering high-quality, person-centred care and support services. As our organisation continues to grow, we are seeking a passionate, experienced, and results-driven Aged Care and/or NDIS Client Acquisition Officer to join our team. This is an exciting opportunity for someone with strong industry knowledge and a genuine passion for helping older Australians and people living with disability access quality care and support. This is a remote/work-from-home position that supports our clients and referral networks throughout Victoria, Australia . The successful candidate will play a key role in building relationships, promoting our services, and supporting the growth of our client base while maintaining the highest standards of professionalism, ethics, and customer service. About The Role As a Client Acquisition Officer in Home Care and NDIS, you will be the key person supporting prospective clients from their first enquiry through to the commencement of services. You will assess client needs, prepare tailored budgets, and ensure each client is supported to access services that align with their goals, preferences and circumstances. You will play a central role in the growth of the company by showcasing our point of difference, recommending personalised care options, and partnering with internal and external stakeholders to deliver a seamless onboarding experience. This role requires someone who is a confident communicator and relationship builder with a passion for supporting older people. Key Responsibilities Use initiative to source and secure new opportunities Follow up enquiries from prospective participants and consumers Ensure a smooth transition from initial enquiry to commencement of care Prepare service agreements, other agreements as required in a timely manner Take ownership of new client intake and working with various external stakeholders until client is fully transitioned into the business. Build trust with prospective clients, families and advocates using a consumer directed approach Conduct comprehensive assessments of client needs and goals Complete accurate, timely documentation and provide handover to Care Partner Maintain strong relationships with internal teams and external partners Promote Empower Plus Care services to clients, professionals and communities Manage all marketing and promotions including leads from internal and external sources Develop and manage strong referral pipelines through Support Coordinators, Plan Managers, hospitals, and community organizations Complete Ad-hoc administration duties as requested by management Fulfil other duties as required by management and other department personnel as requested/required Prepare monthly reports as directed by the Management Requirements Strong background and experience in Australian Aged Care and NDIS programs, including significant experience in client acquisition within the disability or aged care sector Experience delivering excellent customer service Ability to engage and build rapport with clients from the very first enquiry Comprehensive understanding of aged care \& NDIS funded programs/services and supports to help accurately inform new clients. Confidence and competency in using business programs, technology and electronic documentation systems Highly organised with strong attention to detail Confident is discussing, presenting and recommending services to new clients Organisational and time management skills Ability to converse fluently in English