Merlin Solar Technologies (Phils.) Inc.
Key Responsibilities Conduct electrical feasibility studies and site assessments. Develop detailed electrical designs for PV systems, including schematics, drawings, and specifications. Coordinate with Product Design Engineers and installation teams to ensure accurate and efficient implementation. Monitor system performance and provide technical support. Stay updated on industry trends and advancements in renewable energy technology. Technical Support Diagnose and troubleshoot technical issues related to our products. Provide clear and concise explanations to customers over the phone, email, or chat. Document customer interactions and resolutions. Proficiency in relevant software and tools (e.g., ticketing systems, remote support tools). Can work in US Time Zones. Customer Claims and Returns Manage customer claims and returns according to company policies and procedures. Coordinate with relevant departments (e.g., engineering, quality assurance) to resolve issues efficiently. Ensure timely processing of refunds or replacements. Process Improvement Contribute to the development and improvement of technical support processes and procedures. Identify areas for process optimization and implement best practices. Knowledge Base Management Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting tips. Keep the knowledge base up-to-date with the latest product information and updates. Soft Skills Communication: Excellent communication skills possessing the ability to communicate with technical and non-technical people in verbal and written. Problem Solving and Decision Making: Strong technical aptitude and problem-solving skills. Able to provide troubleshooting guidance, and recommendations, that will aid in the resolution of technical challenges. Proactive, detailed, and results-oriented with the ability to meet timelines. Collaboration: Ability to work independently and as part of a team. Work effectively with cross-functional teams to deliver comprehensive solutions. Organization: Strong organizational skills with the ability to manage multiple tasks, quickly prioritize, and offer solutions to problems. Pay: From Php35,000\.00 per month Benefits Company Christmas gift Company events Employee stock ownership plan Flexible schedule Flextime Health insurance Life insurance Opportunities for promotion Promotion to permanent employee Transportation service provided Work from home Work Location: In person
Merlin Solar Technologies (Phils.) Inc.
