Webinar Coordinator 853422

Job Description

About The Role - We are seeking a highly organised and detail-oriented Webinar Coordinator to join a growing UK-based technology company. - This role plays a key part in supporting customer learning and development programmes by coordinating webinars, managing attendance and engagement reporting, distributing learning resources, and maintaining accurate records across multiple customer accounts. - You will work closely with the Customer Success team to ensure learning programmes run smoothly and customers receive timely, accurate reporting and follow-up materials after every session. - This is an excellent opportunity for someone who enjoys administration, coordination, reporting, process improvement, and working with modern Microsoft and AI-powered tools. Key Responsibilities - Coordinate and maintain learning session and webinar schedules across multiple customers - Set up and configure Microsoft Teams Events, including registrations, attendee management, Q&A functionality, and recordings - Download, consolidate, and analyse attendance and engagement data following each session - Prepare accurate customer reports, attendance summaries, and monthly engagement reports - Distribute learning resources, recordings, and follow-up materials to attendees and stakeholders - Maintain organised records, reports, and learning materials within SharePoint - Support continuous improvement of reporting and administrative processes - Identify opportunities to streamline repetitive tasks through AI-powered tools such as Microsoft Copilot - Ensure customer data is handled securely and in accordance with data protection requirements - Create and maintain process documentation, checklists, and operating procedures - Provide ad hoc administrative support to wider operational teams when required Skills - & Experience Required - At least 3 years of experience in Training Coordination, Learning Administration, Webinar Administration, Event Coordination, or Learning & Development support within an online or virtual delivery environment - At least 3 years of experience directly communicating with clients, customers, or stakeholders in the US, UK, Australia, or New Zealand - Excellent verbal and written English communication skills, with the confidence to engage professionally with customer stakeholders and internal teams - Strong organisational and time management skills, with the ability to manage multiple concurrent sessions, customers, and deadlines - Exceptional attention to detail and a commitment to producing accurate reports and documentation - Advanced proficiency in Microsoft 365, including: - Microsoft Teams (including Teams Events and Webinars) - Experience producing reports, tracking attendance and engagement data, and maintaining accurate records - Comfortable using AI productivity tools such as Microsoft Copilot and other AI-assisted workplace tools - Experience handling confidential or sensitive customer information with professionalism and discretion - Self-motivated, dependable, and able to work independently in a fully remote environment - Available to work UK business hours Nice to Have - Experience supporting customer training programmes, webinars, workshops, or learning initiatives - Experience preparing customer-facing reports and engagement metrics - Exposure to Customer Success, Learning & Development, Training Operations, SaaS, or technology environments - Understanding of GDPR and data protection best practices - Experience working within a small, fast-growing, or startup environment