702Greens
Customers remember whether we listened, solved the problem, and kept the next promise. 702Greens is a Las Vegas microgreens subscription farm hiring one Customer Success and Retention Specialist based in the Philippines. You will be the person customers and warm leads speak with when they are considering joining, need help, or are thinking about leaving. This is not a written-only support role. Much of the work happens by phone, so exceptional spoken English, careful listening, and calm judgment are essential. Routine support is a smaller part of the role. Most of your week will be spent on warm sales follow-up, retention, reactivation, payment recovery, and keeping customer work organized. What you will own Respond to customer calls, texts, and emails with warmth and accuracy Follow up with warm leads and help people choose the right subscription Ask for the sale without sounding scripted or pushy Handle pauses, cancellation requests, win-backs, and reactivations Recover failed payments and close open customer loops Resolve customer problems with our local farm and delivery teams Keep CRM records, promises, owners, and next actions accurate Notice repeated problems and help turn them into simple processes Send a short daily exception report and a useful weekly customer and revenue summary English is a hard requirement You will speak directly with US customers. They need to understand you easily, feel heard, and trust what happens next. We will evaluate: Clear, easily understood spoken English Accurate listening and direct answers Natural warmth and confidence on the phone The ability to explain prices, options, and decisions simply Professional written follow-up and CRM notes The ability to think while speaking instead of reading a script We do not require a particular accent. We care about clarity, listening, judgment, and whether customers can understand and trust you. You may be a strong fit if You have at least two years of US-facing voice experience in customer success, retention, renewals, account management, or consultative sales You have personally handled customer calls and can describe your actual call volume You can show evidence of a quota, conversion rate, save rate, revenue target, QA score, or CSAT result You stay calm with an upset customer and create a clear next step You can ask thoughtful questions, handle an objection, and confidently ask for the sale You naturally organize callbacks, commitments, and follow-ups You have used a CRM and understand why accurate notes matter You notice weak handoffs and help improve them You want one long-term role rather than several overlapping clients You have reliable primary and backup internet and power This role is probably not a fit if You avoid phone calls or live customer conversations Your experience is primarily data entry, chat support, or appointment setting without closing You need a script for every situation You want to manage people immediately instead of doing the customer work personally You need to keep overlapping paid clients during the scheduled shift You operate an agency or plan to subcontract any part of the work You cannot consistently protect the required Pacific Time schedule Compensation and schedule Base compensation is PHP60,000 to PHP90,000 per month, based on directly relevant experience and observed work A performance bonus of up to PHP15,000 per month begins after the initial baseline period Bonuses will reward durable outcomes such as qualified subscriptions, retained saves, recovered revenue, and strong customer and CRM quality This is a full-time, Monday through Friday remote role There is no split shift, routine weekend work, or routine after-hours availability Where this can lead This is not a dead-end support role. The path has three clear levels: 1. Customer Success and Retention Specialist: Own customer conversations, warm lead follow-up, retention, reactivation, and CRM accuracy. 2. Customer Operations Lead: Own the customer scorecard, improve playbooks and handoffs, review quality, and help train the next person. 3. Customer Operations Manager: Lead the customer function, manage people, set priorities, and remain accountable for customer and revenue performance. A standout operator who proves strong judgment across departments may eventually grow toward broader business operations. Progression is based on the scope you can own without founder rescue. Titles do not change because time passed. They change when you are already doing the work. Hiring process 1. Indeed application 2. Short application form with a one-take video 3. Brief founder conversation 4. Structured live customer role-play and screen-share exercise 5. Paid practical evaluation for finalists 6. Prior manager reference 7. Offer The live evaluation includes a sales conversation, a cancellation request, an upset customer, a written follow-up, and a short prioritization exercise. We want to see how you listen, think, speak, organize, and follow through. We are hiring one person to do the work personally and grow with the company. Pay: Php60,000.00 - Php90,000.00 per month Benefits Paid training Work from home Work Location: Remote
702Greens
