Customer Service Representative

Job Description

Customer Service Representative LifeStation Remote, Quezon City, National Capital Region (Metro Manila), Philippines Apply Now Non-Negotiable RoleWork StructureFirst LanguageLocation About the Company 1840 \& Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success. About the Job We are currently seeking dedicated and customer-focused professionals to join our growing Customer Service team in a remote offshore capacity. Schedule: Shift: 12:30 PM – 9:00 PM EST Work Week: 4 weekdays plus Saturday. Job Overview Employment Type: Full-Time Independent Contractor Department: Customer Service/Support Job Level: Senior Education \& Experience Years Of Experience: 3 Years Business Model: Minimum Education Level: Bachelors Qualification: Bachelors Skills Tools/Platforms: Ticketing / Incident Management Tools Email Tools (Gmail/Outlook) Crm / Support Platforms Qa / Performance Dashboards Crm / Customer Success Tools Ai Data Ms Office Suite TeamSupport Additional Skills: None Common Methodologies/Frameworks: Customer Lifecycle Management Customer Support Customer Success Support Process Customer Success Management (Csm) Customer Support Workflow Management Customer Experience (Cx) Management Additional Skills: None General Skills: Call Center Operations Ticketing Systems Customer Satisfaction Quality Assurance In Customer Service Additional Skills: None Soft Skills: Data Management Team Collaboration Teamwork Collaboration Communication Confidentiality Time Management Critical Thinking Sales Skills Decision-Making Additional Skills: None Requirements Technological Requirements: Language: English Location: Philippines Responsibilities Deliver exceptional customer support through phone, email, and/or chat interactions Assist customers with inquiries and provide timely, effective resolutions Handle sensitive situations with empathy, patience, and professionalism Accurately document customer interactions within CRM systems Maintain a high level of service quality and customer satisfaction Collaborate with team members and leadership to support operational goals Qualifications Excellent English communication skills, both verbal and written Strong customer service orientation and problem-solving abilities Ability to multitask and work efficiently in a fast-paced environment Comfortable using CRM systems, web-based applications, and data entry tools Availability to work evening and weekend shifts aligned with EST hours Reliable internet connection and a quiet remote work environment Ability to successfully complete HIPAA certification and compliance training Working Hours Tuesday: 12:30 P.M. - 9 P.M. Wednesday: 12:30 P.M. - 9 P.M. Thursday: 12:30 P.M. - 9 P.M. Friday: 12:30 P.M. - 9 P.M. Saturday: 12:30 P.M. - 9 P.M