Customer Service Representative

Job Description

Skills & Qualifications Strong verbal and written English communication skills Excellent listening, problem-solving, and interpersonal skills Customer-focused with a positive and professional attitude Basic computer navigation and typing proficiency Ability to multitask and thrive in a fast-paced environment Willing to work onsite in Makati or Pasig Willing to work on shifting schedules, including night shifts Responsibilities Respond to customer inquiries via phone, email, or chat in a timely and professional manner Resolve customer concerns while ensuring a high level of customer satisfaction Provide accurate information regarding products, services, and company policies Maintain accurate documentation of customer interactions Meet established quality, productivity, and performance standards Collaborate with team members to deliver exceptional customer service

Requirements